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Product Management Executive- Mass Affluent Credit Card

Company: USAA
Location: San Antonio
Posted on: November 23, 2020

Job Description:

Purpose of Job Responsible for managing the P&L for an individual product(s), ensuring business plan expectations are achieved with additional focus on expense management and end-to-end customer experience. Directly responsible for leading significant growth in one of USAA’s most important portfolios. Works collaboratively with Marketing, Finance, Risk Management, Legal, Information Technology, Operations and the Distribution Sales and Services groups to deliver an industry leading product offering that meets Member needs and drives profitability. Job Requirements Identifies and manages existing and emerging risks that stem from business activities and the job role.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

Follows written risk and compliance policies and procedures for business activities.

Manages the P&L and accountable for ensuring business plan expectations are achieved with a focus on growing Membership and driving profitability.

Accountable for overall management of the product set (feature/functionality) for appropriateness of financials, marketing strategy, market competitiveness, Member Experience, regulatory compliance, risk management, as well as efficiency of operation and technology delivery.

Responsible for keeping abreast with industry standards and benchmark data; serves as the expert with respect to the competitive landscape.

Develops strong interactions and communications to report on the health and overall status of the product portfolio and provides to senior and executive leadership team, Board and external partners, as applicable.

Works collaboratively across Product, Marketing, Finance, Credit Risk Management, Legal, Information Technology, Operations, and the Distribution Sales and Services groups to deliver an industry leading product offering that drives strong profitability growth across USAA.

Role models USAA’s mission, core values, culture and desired behaviors – including a sound risk and compliance culture.

Develops talent to deliver risk-conscious performance and results – including the identification, development and retention of talent with requisite capabilities, banking regulatory skill requirements and continued advancement of banking regulatory standards.

Identifies, prioritizes, and launches innovative products that drive business and customer value; optimizes product mix, leveraging segmentation to drive profit, Member satisfaction, and retention.

Manages plan for growing products through the creation and implementation of an effective segmentation strategy, including product profitability, service standards, and lifecycle management.

Holds responsibility for communicating the product value proposition to Distribution organization.

Ensures product team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the product is properly positioned to customers (sales tool and collateral development, sales training, etc.).

Manages 3rd Party Relationships (IT, 3rd products, and alliances).

Accountable for managing results by establishing a business model based on fundamental drivers and following the data, maximizing efficiency in a constantly evolving environment where the goals can be ambiguous and the process fluid.

Appropriately assess risk when business decisions are made, demonstrating consideration for the best interest of the company, applying sound ethical judgment, and escalating, managing and reporting control issues with transparency.

Required:

Bachelor's Degree in Business, Marketing, Supply Chain Management, Statistics, or related discipline.

4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

10 years of experience as a Product Management, Digital Transformation, Data Science or Visualization leader for products/platforms, from strategy to market, to ongoing improvements within the Financial Services industry.

6 years of people leadership experience in building, managing and/or developing high-performing teams.

Deep understanding of product P&L and high level of fluency in MV (member value) and ROI drivers; demonstrated track record in balancing product priorities against budget and timelines; a sense of urgency in driving execution; entrepreneurial spirit and excitement of developing products from an early stage.

Highly analytical with experience leveraging different types of data to form hypotheses, test those hypotheses and ultimately build a recommended strategy.

Strong strategic thinker with track record of developing and implementing strategies that thoughtfully consider and balance industry and competitive dynamics, customer insights and commercial implications.

Demonstrated experience and comfort working with ambiguity and a rapidly changing dynamic environment; thrives in fast-paced environment.

Experience managing the P&L, leading the overall product strategy, developing and executing the product roadmap and achieving all related business goals (product line growth, ROI), for a designated product or group of products.

Comprehensive knowledge of risk management best practices, to include identification, resolution and implementation of risk mitigation solutions.

Excellent written and verbal communications; ability to influence without authority, working on/with technical and cross-functional or highly matrixed teams who do not report into this role to get things done.

Deep understanding and extensive experience in applying Agile methodology.

Preferred Requirements:

Manages the P&L ensuring business plan expectations are achieved with a focus on growing Membership and driving profitability.

Mass Affluent/Affluent Credit Card Portfolio Management, including developing relevant products and experiences and taking these to market

Reviews and manages the product set (feature/functionality) for appropriateness of financials, marketing strategy, market competitiveness, Member Experience, regulatory compliance, risk management, as well as efficiency of operation and technology delivery.

Documents the results and develop a plan for closing gaps.

Provides product performance reporting to senior management that is inclusive of USAA’s performance as well as industry benchmark data; be an expert with respect to the competitive landscape.

Works collaboratively across Product, Marketing, Finance, Credit Risk Management, Legal, Information Technology, Operations, and the Distribution Sales and Services groups to deliver an industry leading product offering that drives strong profitability growth across USAA.

Optimizes product mix, leveraging segmentation to drive profit, Member satisfaction, and retention.

Holds accountability for executing product and emerging payment strategy (Build, Buy, Ally), working with marketing partners to create customer demand and increase cross-sell capabilities across the distribution network.

Manages plan for growing products through the creation and implementation of an effective segmentation strategy, including product profitability, service standards, and lifecycle management.

Holds responsibility for communicating the product value proposition to Distribution organization.

Ensures product team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the product is properly positioned to customers (sales tool and collateral development, sales training, etc.).

Manages 3rd Party Relationships (IT, 3rd products, and alliances).

Keywords: USAA, San Antonio , Product Management Executive- Mass Affluent Credit Card, Other , San Antonio, Texas

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