Purpose of Job The Experience Owner Lead will be responsible for
the day to day oversight and management of the Consumer Lending
Decision Member experience. This experience entails the management
of a set of processes that encompass 1) working with Bank Credit
Risk to develop and implement credit strategies for consumer
lending products 2) working with Credit Strategy Delivery to
implement credit strategies in our automated decisioning system and
3) working with Underwriting to manually underwrite loan
applications in accordance with consumer lending credit policy.
(Note: Consumer Lending products encompass - Auto, RV, Boat,
Motorcycle, Leisure and Personal-Unsecured Loans)
Responsible for creating and executing Member and/or Business
Deliverable experiences. Develops strategies, creates and manages
the feature roadmap, and executes the best possible experiences
while balancing business needs. This is an individual contributor
role requiring effective coordination across multiple teams and
disciplines in the organization. Job Requirements Uses
human-centered design to shepherd the end-to-end ownership and
management of experiences, processes and/or business deliverables
to members and/or employees.
Aligns focus of stakeholders towards a unified experience that
serves Members’, Employees and business needs.
Leads and manages experience life cycle from conception to
release, iteration and maintenance, driving the right portfolio for
the experience while prioritizing work in backlogs to ensure
delivery to experience expectations.
Accountable for financial, regulatory, and operational risk
management related to the experience, prioritizing closing any gaps
Establishes and monitors Key Performance Indicators (KPIs),
member insights, and Key Risk Indicators(KRIs); ensure correct data
and instrumentation for the experience and related processes; uses
data to improve experiences.
Leads Agile management rhythms up and down the experience
taxonomy to drive cohesive decision-making and action.
Mentors other Experience Owners in delivering towards USAA’s
Leads projects with marketing to ensure proper campaigns for
experience intents and product targets.
4 additional years of related experience beyond the minimum
required may be substituted in lieu of a Degree.
8 or more years of relevant progressive experience in product
development, marketing, strategy, digital, process or user
interface design, OR
Master's Degree and 6 or more years of relevant progressive
experience in product development, marketing, strategy, digital,
process or user interface design
Experience leveraging data to make business decisions
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5 minutes.
Once you begin the questions you will not be able to finish them at
a later time and you will not able to change your responses.
Master’s Degree in business, finance, analytics or related
Prior experience managing bank lending products
Prior experience in bank credit risk, finance, underwriting,
bank compliance or a related discipline
Strong analytical skills and demonstrated ability to drive
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits package in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement), or must have manager’s approval prior to
Last day for internal candidates to apply to the opening is
08/28/19 by 11:59 pm CST time .