Seasonal Retail - Selling and Support Champion, Full Time: Rivercenter
Location: San Antonio
Posted on: November 23, 2020
Overview: As the Seasonal Champion you will be responsible for
prioritizing the customer experience through active supervision,
driving a selling culture through omni-channel strategies and
enhancing the service culture through selection and on-boarding of
seasonal colleagues. As part of the Store Leadership Team, you will
have a key role in communicating expectations and priorities to
colleagues. You will help create a fun and engaging store
environment for customers and colleagues. In order to
present our customers with the best holiday shopping experience,
many of our Seasonal Champion Colleagues arrive prior to store
opening and remain after closing to ensure we are ready to make
Macy's magic. Seasonal colleagues will have the opportunity to work
a flexible schedule on a temporary basis, which may include early
mornings, evenings, weekends and busy events such as the day after
Thanksgiving and the day after Christmas. And don't forget - just
in time for holiday shopping, you will receive an employee discount
of up to 20% starting your first day! Any schedule hours
listed in the job posting title are subject to change based on
business needs. All holiday associates may be required to work
hours other than those stated in the job posting title on weekends,
or on key holiday events such as the Friday after Thanksgiving.
Essential Functions: Active Supervision & Customer
Experience: Conduct health & safety checks as colleagues report for
work to ensure a safe environment for colleagues and customers.
Provide Active Supervision by continually circulating the selling
floor, directing colleagues and supporting daily priorities to
optimize the customer experience and increase sales. Redirecting
resources as needed. Lead activities to ensure customer
readiness and exceptional presentation standards. Alert Store
Leaders of any opportunities that are not aligned with this goal.
Role model behaviors that build lasting customer relationships ?
redirect and provide colleagues with fast-feedback to foster the
same behaviors, and recognize colleagues for practicing them. Help
build a proactive and solution-oriented customer centric culture in
the store to ensure consistent customer experiences. Have practical
knowledge of store systems ? POS, MPOS, RF equipment, MyClient,
MyStore App ? and ability to educate others. Handle various
responsibilities related to the physical operation of the facility,
including activities required to open and close the building, as
well as involvement in daily back-of-house functions. Regular,
dependable attendance and punctuality. Demonstrate agility
and perform other responsibilities as needed. Fulfillment: Oversee
all fulfillment and in store pickup functions to complete and
expedite daily tasks Participate in Omni Checkpoints to discuss &
resolve the status of open aged orders and daily processes. Process
shippable returns and abandoned in store pickup orders. Provide
single voice to Operations and Visual Merchandising Manager and
Manager Business Administration regarding daily activity. Utilize
daily fulfillment workload planner to ensure adequate scheduling
and flex resources. Monitor dashboard/alerts to ensure timely
completion of BOPS (Buy Online Pickup in Store) and BOSS (Buy
Online Ship to Store) process. Utilize reporting to ensure
achievement of daily metrics (fill rate, Speed to Ship, BOPS Ready
On Time, etc.). Be proficient in SP Manager, myShip, handheld
devices, POS and MPOS systems including Search and Send and BOPS.
Onboarding: Ability to perform interviews and recognize friendly,
customer-focused individuals to be hired into Selling and Support
Colleague roles. Conduct Welcome Calls to newly hired colleagues
and support Store Leaders in onboarding seasonal colleagues.
Support seasonal colleagues in key onboarding activities such as
store tours and colleague schedule pick-up. Act as a liaison for
seasonal colleagues and Incumbent Ambassadors to ensure a positive
and productive onboarding experience. Qualifications:
Education/Experience: Bachelor’s degree preferred. Previous retail
experience required. At least one year of supervisory experience
preferred. Communication Skills: Effective verbal and written
communication skills. Ability to engage with customers and find
appropriate service solutions. Mathematical Skills: Basic math
functions such as addition, subtraction, and calculating
percentages coupled with the ability to use mobile devices.
Reasoning Ability: Self-starter, able to work independently and as
part of a team and must have good time management skills.
Physical Demands: This position involves constant moving and
standing. Involves standing for at least two consecutive hours.
Involves lifting at least 30 lbs. May occasionally involve
reaching, stooping, kneeling, crouching, and climbing ladders. May
involve reaching above eye level. Involves close vision, color
vision, depth perception, and focus adjustment. Other Skills:
Ability to collaborate and function as a member of a team, as well
as working independently. Must possess a strong sense of urgency.
Should be comfortable with the use of computers, mobile technology,
and frequent use of RF equipment. Work Hours: Flexible with
scheduling and available to work retail hours, which may include
day, evening, weekends, and/or holidays, based on department and
store/company needs. This job overview is not all
inclusive. In addition, Macy’s, Inc. reserves the right to
amend this job overview at any time. Macy’s is an Equal
Opportunity Employer, committed to a diverse and inclusive work
environment. Macy’s, Inc. – including Macy’s and
Bloomingdale’s – will consider for employment qualified applicants
with criminal convictions in a manner consistent with SFPC
Art. 49 and LA MC ch.XVIII Art. 9 .
Keywords: Macy's, San Antonio , Seasonal Retail - Selling and Support Champion, Full Time: Rivercenter, Other , San Antonio, Texas
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