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Service Level Performance Lead

Company: NTT Data Inc
Location: San Antonio
Posted on: November 23, 2020

Job Description:

Req ID: 107410

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Level Performance Lead to join our team in San Antonio, Texas (US-TX), United States (US).



The ITSM Service Level Performance Lead may provide knowledge in business process and system analysis, design, improvement, and implementation efforts or in translating business process needs into technical requirements. The Service Level Performance Lead uses available computer systems resources and personnel to carry out analysis to support management's quest for performance improvement to determine the most useful business solution. The Service Level Performance Lead may implement a comprehensive management plan for each project and hold regular stakeholder meetings to keep all interested parties updated in project progress. The Service Level Performance Lead also determines and documents user requirements for business processes and abide by those requirements for future projects. The Service Level Performance Lead reviews and analyzes information, forecasts, methods, schedules, systems, processes and procedures. The Service Level Performance Lead provides expertise in, but not limited to, Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and Technical Analysis.



This contingent role is charged with measuring and reporting on the quality of service delivery across all the Integrated Service Providers and initiating Problem items and Continual Improvement items to protect and improve the quality of delivery. This role leads the Enterprise Information Technology Services Integrator effort for the Service Level Management practice in the Enterprise Information Technology Services Integrator Environment and is charged with creating and managing the Quality Management Plan.



Required Qualifications:

* Bachelor's degree with a minimum of 6 years of progressive experience in Service Level Management or 10 years of progressive experience in Service Level Management in lieu of degree.

* U.S. Citizen with the ability to obtain a Public Trust clearance.



About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Keywords: NTT Data Inc, San Antonio , Service Level Performance Lead, Other , San Antonio, Texas

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