Account Services Representative
Company: SWBC
Location: San Antonio
Posted on: January 13, 2021
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Job Description:
SWBC continues to be a strong and stable employer during these
challenging times and a vast majority of our interviewing and
on-boarding is being done virtually due to COVID-19. SWBC is
seeking a talented individual to perform inside sales, placement,
and service of SWBC and client's financial products by facilitating
inbound/outbound calls regarding availability and suitability of
products/services. This role updates call results and records all
customer contacts as well as produces new business or services
existing customers/clients.Why you'll love this role:In this role,
you will help borrowers with consumer lending products as well as
submit loan applications. You will be able to interact with
customers by assisting them with their payments and your customer
service skills will directly contribute towards SWBC's Mission to
provide excellent customer service. Essential duties include the
following :* Makes outbound calls to and takes inbound phone calls
from various financial institutions' clients utilizing effective
telephone sales techniques and principles while meeting call and
department service levels.* Makes outbound calls to and takes
inbound phone calls to promote lending and related products offered
by SWBC's business partners and client; and follows department
scripting and uses appropriate phone etiquette, rejection
rebuttals, active listening and other communication techniques to
achieve project goals.* Updates call results and enters any other
pertinent information into both SWBC and the appropriate FI's
databases by maintaining records of all customer contacts.*
Receives and places product support calls and contacts to ensure
SWBC's services meet market place and contract expectations while
leveraging SWBC's business solutions suite.* Participates in
department meetings or product/technique training as directed by
management team.Serious candidates will possess the minimum
qualifications:* High School Diploma or GED.* Minimum of six (6)
months of inbound calling experience which includes updating call
results, receiving and placing support calls, or other related
experience required.* Consumer lending experience preferred.*
Strong working knowledge of personal computers to include MS Excel,
MS Access, and other related programs.* Able to work under
sometimes stressful conditions while maintaining professionalism
and enthusiasm.* Excellent interpersonal and organizational
skills.* Detail oriented and be able to multitask.* Able to sit for
long periods of time assisting with telephone calls or other
related duties.* Able to stoop, kneel, and lift 10-20 lbs. of files
or other documents.SWBC offers*: * Competitive overall compensation
package* Work/Life balance * Employee engagement activities and
recognition awards * Years of Service awards* Career enhancement
and growth opportunities * Emerging Professionals and Mentor
Program* Continuing education and career certifications * Variety
of healthcare coverage options* 401(k) and Roth IRA retirement
plans * Lucrative Wellness Program*Based upon employee
eligibility
Keywords: SWBC, San Antonio , Account Services Representative, Other , San Antonio, Texas
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