Front Office Supervisor - Marriott Hotels (1400276N)
Location: San Antonio
Posted on: January 15, 2021
It?s a powerful feeling, to belong. It?s inspiring people to do
more than they thought they could. It?s leading the way by rolling
up your sleeves to accomplish a common goal. It?s taking a passion
and turning it into your vision. Belonging is what it feels like to
work at Marriott. If this sounds like the place for you, join
The JW Marriott San Antonio Hill Country Resort & Spa, located at
23808 Resort Parkway, San Antonio, TX 78261 is currently hiring a
Front Office Supervisor.
Responsibilities include: Process all guest check-ins, verifying
guest identity, form of payment, assigning room, and
activatin/issuing room key. Set up accurate accounts for each guest
according to their requirements. Enter Marriott Rewards
information. Ensure rates match market codes, document exceptions.
Secure payment prior to issuing room key, verify/adjust billing.
Compile and review daily reports/logs/contingency lists. Complete
cashier and closing reports. Supply guests with directions and
property information. Accommodate guest requests, contacting
appropriate staff if necessary. Follow up to ensure requests have
been met. Process all payment types, vouchers, paid-outs, and
charges. Balance and drop receipts. Count and secure bank at
beginning and end of shift. Obtain manual authorizations and follow
all Accounting procedures. Notify Loss Prevention/Secuirty of any
guest reports of theft. Assist management in training, evaluating,
counseling, motivating and coaching employees; serve as a role
model and first point of contact of the Guarantee of Fair
Treatment/Open Door Policy process. Develop/maintain positive
working relationships; support team to reach common goals; listen
and respond appropriately to employee concerns.
Follow company policies and procedures; report accidents, injuries,
and unsafe work conditions to manager; complete safety training and
certifications; ensure personal appearance is clean and
professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge guests; anticipate
and address guests' service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using
clear and professional language; prepare and review written
documents accurately and completely; answer telephones using
appropriate etiquette. Ensure adherence to quality standards. Enter
and locate information using computers/POS systems. Stand, sit, or
walk for an extended period of time. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
To submit your application for this job, please go to:
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Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: , San Antonio , Front Office Supervisor - Marriott Hotels (1400276N), Other , San Antonio, Texas
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