Customer Support Coordinator (Commercial)
Company: SPECTRUM
Location: San Antonio
Posted on: January 14, 2021
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Job Description:
At a Glance:Full-time entry-level coordinator roles interacting
with both internal and external customers to process customer
orders and resolve any outstanding order issues. Profile: A
dependable and flexible coordinator who uses strong attention to
detail and communication skills to verify information, process
requests, and make sure every customer order is successfully
completed in a timely manner. Benefits include fully paid training
and time off, comprehensive health packages, retirement savings,
free Spectrum services where available, and more. Overview: As
detail-oriented service experts, Spectrum Sales Support
Coordinators work diligently to ensure customer orders are
processed quickly and efficiently. They connect people in ways that
really matter. Fully paid training and supportive leaders help new
Coordinators get comfortable with the tools, programs, and
techniques that put them on the path to success. Coming from
diverse backgrounds and levels of experience, what unites us is a
shared goal to create positive experiences for our customers. Who
are you? Are you ready for something new? If you have a passion for
supporting customers, our training program will put you ahead of
the curve on Spectrum's technology and processes. Your attention to
detail and enthusiasm will help get new customers up and running
with their Spectrum services. You---ll utilize your range of
knowledge to input orders and resolve order issues while
maintaining open lines of positive communication with customers. If
you---re ready to grow your skills, this is a role with a lot of
potential. What is the Sales Support Coordinator I role? It's about
building relationships and turning the knowledge you gain in
training into customer service wins. Spectrum Sales Support
Coordinators make a real difference for our customers and the
company. You will use a variety of tools and resources to review
and make corrections to work orders to ensure they are completed
and associated billing is accurate. This includes entering
information, resolving issues with orders, and answering questions
regarding installation and scheduling. We'll help you develop the
skills to get comfortable in your role. Understanding the process
and your customers--- sense of urgency will help you navigate your
way to a satisfying customer experience. It---s all about learning
and growing This may be a new road for you, but the journey is all
mapped out. There---s a lot to learn, and our comprehensive, fully
paid training program --- including classroom discussions, hands-on
exposure, e-learnings, mentoring, and instructor-led training ---
can make you an authority on Spectrum services in just a few weeks.
The industry moves quickly; to stay on top of it, we provide
training updates to keep you up-to-date so you'll be ready for any
question that comes your way. One-on-one time with department
leaders and additional support give you everything you need to
create a streamlined process for your customers and yourself. With
a deliberate path to success We believe the best people to lead are
those who have been down the same road before. Most of our
supervisors started as Coordinators themselves, so they know what
kind of support will help you grow into a successful associate.
With well-established career paths across multiple lines of
business, advancement is a very real and achievable goal. Take your
first step toward a long and rewarding career with Spectrum. The
benefits are clear In addition to the core benefits ---
industry-leading retirement savings plans, comprehensive health
care, and paid training and time off --- we offer free Spectrum
products and services where available, education assistance, and a
selection of other programs to support team members and their
families. What's required to get started?Ability to prioritize and
organize effectively Ability to use personal computer & software
applications Ability to work independently in group environment
Ability to effectively troubleshoot and address/resolve customer
complaints and issues Ability to work while seated for prolonged
periods of time, taking back-to-back calls Ability to communicate
orally and in writing in a clear and straightforward and
professional manner Knowledge of general accounting, billing, and
office procedures Knowledge of company policies and residential
product information, packaging, pricing and current offers for all
three lines of business (Cable, HIS, Telephone) EducationHigh
School Diploma or GED Preferred QualificationsCustomer service
experience Cable or related telecommunications/broadband industry
experience Ability to maintain confidentiality Ability to solve
problems while working under pressure Knowledge of the cable
industry - products and services For more information on
Spectrum---s benefits, please click here.
Keywords: SPECTRUM, San Antonio , Customer Support Coordinator (Commercial), Other , San Antonio, Texas
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