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CUSTOMER CARE ASSOCIATE- San Antonio

Company: Intrado
Location: San Antonio
Posted on: January 14, 2021

Job Description:

If you're seeking a job where you can empower people to take better control of their health, you've come to the right place. West's Health Advocate division is looking for full-time Customer Care Associates to join our San Antonio team. A Customer Care Associate in an important position providing guidance and direction to our members regarding the health care system. If you have previous customer service experience, this role may be a good fit for applying your current knowledge and learning about healthcare to help members and expand your career.Health Advocate offers a comprehensive training program to develop the knowledge you need to be successful in assisting members.We offer Great Benefits!--The benefits package for this position includes very generous Paid Time Off (PTO), paid holiday policy, tuition reimbursement and a 401(k) with a match. Health Advocate has an Employee Assistance Program, wellness programs, and employee activities to support employees with various goals. Job Summary:* Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have* Build rapport with callers using a friendly, courteous and professional manner* Verify/Collect demographics and update systems as necessary* Determine and execute the best resolution to assist the member based on their needs or requests* Connect members to appropriate area(s) both internally and externally* Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors* Perform other duties and projects as assigned by management#taleoapplyJob Requirements:Minimum requirements:* High School Degree or GED required / Associate's degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred* Customer Services in a telephone environment preferred* Strong Communication skills and phone etiquette* Strong ability to explain complex issues to members or callers* Highly effective listening skills* Strong problem solving/issues resolution/multitasking skills* Excellent customer service and customer resolution skills* Organizational and administrative skills* Experience with Microsoft Word and Excel

Keywords: Intrado, San Antonio , CUSTOMER CARE ASSOCIATE- San Antonio, Other , San Antonio, Texas

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