Supervisor, Donor Recruitment Mobiles

Company: BioBridge Global
Location: San Antonio
Posted on: January 14, 2021

Job Description:

Our organization is unique in that we are a nonprofit community resource that saves lives by working with volunteer donors to provide the highest quality blood & tissue components to patients. By using cutting-edge technology, our team of dedicated professionals has helped save hundreds of thousands of lives for more than 35 years. Over 200,000 components of life-saving blood and tissue from volunteers throughout South Texas are collected and tested each year. We are internationally recognized for the quality of our services and research. Donors are essential because patients are in constant need of blood. blood components, and/or tissue. It's about life! Share our excitement and join our team!South Texas Blood & Tissue Center (STBTC) , a subsidiary of BioBridge Global, is a not-for-profit community blood center specializing in a variety of services to include providing blood, plasma, platelets and other blood components to numerous hospitals in 43 South Texas counties. STBTC is a community partner focused on enhancing health care through innovation and stewardship.General SummaryResponsible for providing supervisory support for field donor recruitment program reporting directly to the Director, Donor Recruitment & Client Services. Under his/her supervision, will assist in planning, organizing and coordinating all field recruitment activities for the South Texas Blood & Tissue Center (STBTC). Responsible for achieving a minimum 100% of assigned goals.Commit to and abide by the character of BioBridge Global's Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise.Provide world class customer service by capturing and being responsive to the voice of the customer (including donors) through established feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.Must have a valid driver's license and be at least 21 years old with a good driving record to meet organization driving standards.Major Duties and ResponsibilitiesEssential TasksSupervise, lead and organize the Field Donor Recruitment program to achieve a minimum 100% of assigned goals. Drive consistent implementation of results-oriented field activity, maximizing donor group production.Develop mobile blood drive scheduling in accordance with Mobile Scheduling Guidelines and inventory needs. Partner with Planning Operations and Donor Services staff to assure consistent achievement of CPUC targets. Manage records and create reports on recruiting performance.Conduct staff meetings and plan conferences.Evaluate, assess, and monitor recruiter performance and ensure goals are met.Consistently provide timely, candid performance feedback, communicating positive messages and areas for development.Advise management on issues regarding Mobile Blood Drives.Perform the duties of other departmental management as required.Attend meetings, seminars and promotional events as required.Maintain a close working relationship with all other departments.Attend multiple Chairperson (CP)/Sponsor meetings with assigned recruiters each week.Ensure vacant territories are appropriately staffed and/or covered.Make recommendations in regards to hiring, terminating, promoting, demoting, orientating, evaluating, counseling, and salary changes for departmental personnel.Performs other duties as assigned.Non-Essential TasksServe as Spokesperson as required.Assist with media coordination as required.Substitute for Donor Recruitment Consultants as needed.EducationRequires sixty (60) hours or Associate Degree from an accredited technical/vocational institute, college or university.Prefer a Bachelor's Degree from an accredited college or university OR five years related experience equivalent to a Bachelor's Degree. Preferred major is Marketing or related discipline.Licenses and/or CertificationsTexas Operators Driver's LicenseExperienceRequires one or more years of sales/marketing with outside sales (field territory management) experience. Prefer supervisory experience.KnowledgeMust acquire knowledge of existing accounts and be able to conduct a market analysis.Must acquire a thorough working knowledge of all phases of the Blood Donor Program.Must be familiar with the community, all areas serviced, media relations and Company programs.SkillsMust have excellent management, communication, and selling skills.Must be capable of operating motor vehicles in all types of weather conditions.Must have strong computer skills.Must have excellent interpersonal and public speaking skills.AbilitiesMust be a self-starter and self-directed worker.Must be able to keep information confidential.Must be able to make decisions based on predetermined criteria.Must be able to make good sound judgment decisions.Must be able to manage the activities of a large workforce.Must be neat in appearance and well groomed.Must be professional, detail oriented, self-motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.Working EnvironmentWorks in a well-lighted, air conditioned and heated office. May be exposed to electrical and chemical hazards and other conditions common to an office environment. May be required to work at any time of the day, evening or night during the week or weekend to include being on-call. Occasional out of town and overnight stays required. Ability to use personal motor vehicle for company business required.Physical RequirementsMust be able to drive on behalf of the organization.Will sit, stand, walk, and bend during working hours.Requires to reach, lift and carry up to 20 lbs.Requires manual and finger dexterity and eye-hand coordination.Requires normal or corrected vision and hearing corrected to a normal range.We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:* Competitive salary* 100% Employer Paid Long-term Disability Plan* Variable Compensation Plan* 100% Employer Paid AD&D* Paid Time Off (PTO)* 100% Employer Paid Employee Assistance Program* Extended Illness Benefits (EIB)* Group Health Medical Plan w/prescription coverage* Shift Differentials* Variety of Voluntary Supplemental Insurances* Paid Holidays* Voluntary Dental Coverage* Leaves of Absence* Voluntary Vision* Educational Assistance Program* 100% Employer Paid Pension Plan* 100% Employer Paid Life InsuranceSouth Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity, or any other legally protected characteristics. For more information about your EEO rights as an applicant under the law, please click here . STBTC maintains a Tobacco & Drug-Free Workplace.

Keywords: BioBridge Global, San Antonio , Supervisor, Donor Recruitment Mobiles, Other , San Antonio, Texas