Quality Assurance Advisor Lead
Company: USAA
Location: San Antonio
Posted on: January 15, 2021
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Job Description:
Purpose of Job Responsible for developing and implementing
quality assurance/control programs to ensure effective and
efficient policies, processes, and procedures are aligned and
followed. Conducts quality reviews and delivers results to
appropriate stakeholders and develops action plans for success. Job
Requirements About USAA USAA knows what it means to serve. We
facilitate the financial security of millions of U.S. military
members and their families. This singular mission requires a
dedication to innovative thinking at every level. In each of the
past five years, we've been a top-40 Fortune 100 Best Companies to
Work For, and we've ranked among Victory Media's Top 10 Military
Friendly Employers 13 years straight. We embrace a robust veteran
workforce and encourage veterans and veteran spouses to apply. USAA
Careers - Award Winning Workplace () (17 seconds) USAA Careers
World Class Benefits () (31 seconds) * Identifies and manages
existing and emerging risks that stem from business activities and
the job role. * Ensures risks associated with business activities
are effectively identified, measured, monitored, and controlled. *
Follows written risk and compliance policies and procedures for
business activities. * Uses expert knowledge to provide guidance in
the design, assessment, implementation and/or administration of
highly complex quality assurance/control programs, practices and
policies. * Identifies and evaluates quality standards,
measurements, and process improvements to ensure effective and
efficient business solutions. * Designs, directs, and executes
quality assurance/control programs, and provides guidance,
oversight, and communication on quality program decisions. *
Applies advanced principles, theories, and concepts of quality
methods and tools to identify, analyze, improve, and implement
business solutions. * Recommends and facilitates policy and
procedural changes. Develops quality standards and ensures
alignment with internal practices and regulatory requirements. *
Evaluates and oversees success measurements. Manages the
development and implementation of training programs and materials
to meet quality requirements, ensure compliance with legal
standards, and align with CoSA/LOB and Enterprise strategy. *
Consults with business stakeholders and advises senior management
on review results, trends, studies, and initiatives, and recommends
courses of action. * Serves as a primary resource for escalated
issues of an unusual nature and may provide coaching to team
members as needed. Minimum Education : * Bachelors Degree OR 4
additional years of related experience beyond the minimum required
may be substituted in lieu of a degree. Minimum Experience: * 8 or
more years progressive operations or process experience. * 4 years
of quality assurance, control or quality improvement experience. *
Expert knowledge and experience in analyzing data, identifying
trends, and influencing decisions on recommended strategies to
remedy issues. * Demonstrated knowledge of regulatory laws and best
practices. *Qualifications may warrant placement in a different job
level* When you apply for this position, you will be required to
answer some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not able to change your
responses. Preferred Experience: * 4 or more years of experience
managing regulatory and non- regulatory audits and reviews * 4 or
years of experience creating issue resolution action plans and
closing packages. * Experience developing, maintaining and
implementing quality standards, operating policies, and procedures
and directs implementation of approved changes. * Experience
managing long term initiatives, ad hoc requests, issues, and
on-going risk management responsibilities. The above description
reflects the details considered necessary to describe the principal
functions of the job and should not be construed as a detailed
description of all the work requirements that may be performed in
the job. At USAA our employees enjoy one of the best benefits
package in the business, including a flexible business casual or
casual dress environment, comprehensive medical, dental and vision
plans, along with wellness and wealth building programs.
Additionally, our career path planning and continuing education
will assist you with your professional goals. USAA also offers a
variety of on-site services and conveniences to help you manage
your work and personal life, including seven cafeterias, two
company stores and three fitness centers . Relocation assistance is
not available for this position. For Internal Candidates: Must
complete 12 months in current position (from date of hire or date
of placement), or must have managers approval prior to posting.
Last day for internal candidates to apply to the opening is 1/17/21
by 11:59 pm CST time. Compensation: USAA has an effective process
for assessing market data and establishing ranges to ensure we
remain competitive. You are paid within the salary range based on
your experience and market position. The salary range for this
position is: $ 97,200-$175,000*(this does not include geographic
differential it may be applied based on your work location)
Employees may be eligible for pay incentives based on overall
corporate and individual performance or at the discretion of the
USAA Board of Directors. *Geographical Differential : Geographic
pay differential is additional pay provided to eligible employees
working in locations where market pay levels are above the national
average. Shift premium will be addressed on an individual-basis for
applicable roles that are consistently scheduled for non-core
hours. Benefits: At USAA our employees enjoy best-in-class benefits
to support their physical, financial, and emotional wellness. These
benefits include comprehensive medical, dental and vision plans,
401(k), pension, life insurance, parental benefits, adoption
assistance, paid time off program with paid holidays plus 16 paid
volunteer hours, and various wellness programs. Additionally, our
career path planning and continuing education assists employees
with their professional goals. Please click on the link below for
more details. USAA Total Rewards ()
Keywords: USAA, San Antonio , Quality Assurance Advisor Lead, Other , San Antonio, Texas
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