Quality Assurance Advisor Lead

Company: USAA
Location: San Antonio
Posted on: January 15, 2021

Job Description:

Purpose of Job Responsible for developing and implementing quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed. Conducts quality reviews and delivers results to appropriate stakeholders and develops action plans for success. Job Requirements About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For, and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply. USAA Careers - Award Winning Workplace () (17 seconds) USAA Careers World Class Benefits () (31 seconds) * Identifies and manages existing and emerging risks that stem from business activities and the job role. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. * Follows written risk and compliance policies and procedures for business activities. * Uses expert knowledge to provide guidance in the design, assessment, implementation and/or administration of highly complex quality assurance/control programs, practices and policies. * Identifies and evaluates quality standards, measurements, and process improvements to ensure effective and efficient business solutions. * Designs, directs, and executes quality assurance/control programs, and provides guidance, oversight, and communication on quality program decisions. * Applies advanced principles, theories, and concepts of quality methods and tools to identify, analyze, improve, and implement business solutions. * Recommends and facilitates policy and procedural changes. Develops quality standards and ensures alignment with internal practices and regulatory requirements. * Evaluates and oversees success measurements. Manages the development and implementation of training programs and materials to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. * Consults with business stakeholders and advises senior management on review results, trends, studies, and initiatives, and recommends courses of action. * Serves as a primary resource for escalated issues of an unusual nature and may provide coaching to team members as needed. Minimum Education : * Bachelors Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. Minimum Experience: * 8 or more years progressive operations or process experience. * 4 years of quality assurance, control or quality improvement experience. * Expert knowledge and experience in analyzing data, identifying trends, and influencing decisions on recommended strategies to remedy issues. * Demonstrated knowledge of regulatory laws and best practices. *Qualifications may warrant placement in a different job level* When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses. Preferred Experience: * 4 or more years of experience managing regulatory and non- regulatory audits and reviews * 4 or years of experience creating issue resolution action plans and closing packages. * Experience developing, maintaining and implementing quality standards, operating policies, and procedures and directs implementation of approved changes. * Experience managing long term initiatives, ad hoc requests, issues, and on-going risk management responsibilities. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals. USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers . Relocation assistance is not available for this position. For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement), or must have managers approval prior to posting. Last day for internal candidates to apply to the opening is 1/17/21 by 11:59 pm CST time. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $ 97,200-$175,000*(this does not include geographic differential it may be applied based on your work location) Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. *Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details. USAA Total Rewards ()

Keywords: USAA, San Antonio , Quality Assurance Advisor Lead, Other , San Antonio, Texas