CUSTOMER CARE ASSOCIATE- San Antonio
Company: Intrado
Location: San Antonio
Posted on: January 15, 2021
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Job Description:
If you're seeking a job where you can empower people to take
better control of their health, you've come to the right place.
West's Health Advocate division is looking for full-time Customer
Care Associates to join our San Antonio team. A Customer Care
Associate in an important position providing guidance and direction
to our members regarding the health care system. If you have
previous customer service experience, this role may be a good fit
for applying your current knowledge and learning about healthcare
to help members and expand your career.Health Advocate offers a
comprehensive training program to develop the knowledge you need to
be successful in assisting members.We offer Great Benefits! The
benefits package for this position includes very generous Paid Time
Off (PTO), paid holiday policy, tuition reimbursement and a 401(k)
with a match. Health Advocate has an Employee Assistance Program,
wellness programs, and employee activities to support employees
with various goals. Job Summary:* Answer a variety of incoming
calls from members regarding their healthcare questions and other
inquiries the member may have* Build rapport with callers using a
friendly, courteous and professional manner* Verify/Collect
demographics and update systems as necessary* Determine and execute
the best resolution to assist the member based on their needs or
requests* Connect members to appropriate area(s) both internally
and externally* Manage tasks with timely follow-up per policies,
which involve interaction with members, providers, insurance
carriers and other vendors* Perform other duties and projects as
assigned by management#taleoapplyJob Requirements:Minimum
requirements:* High School Degree or GED required / Associate's
degree with major course work in business administration, liberal
arts, public health, healthcare management, or a related field
preferred* Customer Services in a telephone environment preferred*
Strong Communication skills and phone etiquette* Strong ability to
explain complex issues to members or callers* Highly effective
listening skills* Strong problem solving/issues
resolution/multitasking skills* Excellent customer service and
customer resolution skills* Organizational and administrative
skills* Experience with Microsoft Word and ExcelSDL2017
Keywords: Intrado, San Antonio , CUSTOMER CARE ASSOCIATE- San Antonio, Other , San Antonio, Texas
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