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Quality Assurance Advisor Senior

Company: USAA
Location: Cibolo
Posted on: February 24, 2021

Job Description:

Purpose of Job We are currently seeking a talented Quality Assurance Advisor Senior for the San Antonio Home Office II/III. Responsible for developing, implementing and sustaining quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed Conducts quality reviews and delivers results to appropriate stakeholders and develops action plans for success. Job Requirements About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For, and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply. USAA Careers - Award Winning Workplace () (17 seconds) USAA Careers World Class Benefits () (31 seconds) Tasks: * Identifies and manages existing and emerging risks that stem from business activities and the job role. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. * Follows written risk and compliance policies and procedures for business activities. * Uses advanced knowledge to provide guidance in the design, assessment, implementation and/or administration of complex quality assurance/control programs, practices and policies. * Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements. * Uses quality methods and tools to identify, analyze, improve, and implement effective and efficient business solutions. * Performs independent assessments to identify training needs and improvement opportunities for program effectiveness. * Briefs senior management on results, trends, studies, and initiatives, and recommends courses of action. * Serves as a functional expert and coach to peers and team members and acts as a resource for escalated issues of an unusual nature. Minimum Education: * Bachelor's Degree * 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. Minimum Experience: * 6 or more years progressive operations or process experience * 2 years quality assurance, control or quality improvement experience. * Previous experience operating in a financial services environment * Demonstrated experience in analyzing data, identifying trends, and influencing decisions on recommended strategies to remedy issues. *Qualifications may warrant placement in a different job level* When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses. Preferred Experience: * 4 or more years of experience managing regulatory and non- regulatory audits and reviews * 4 or years of experience creating issue resolution action plans and closing packages. * Experience in providing guidance to business units and designs controls to address strategic, operational, financial and regulatory risks. * Experience identifying risk and/or quality control improvements and provides support for major initiatives as appropriate, including project activities, related integrations, strategic activities, and large system/process improvements. * Experience coordinating with the business and other control partners (e.g. Audit, Compliance, Operational Risk and Legal) and regulatory examiners to resolve risks or gaps identified through testing. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $80,000-$144,000 *(this does not include geographic differential it may be applied based on your work location) Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. *Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details. USAA Total Rewards () The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals. USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers . Relocation assistance is not available for this position. For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement) or must have managers approval prior to posting. Last day for internal candidates to apply to the opening is 1/17/21 by 11:59 pm CST time .

Keywords: USAA, San Antonio , Quality Assurance Advisor Senior, Other , Cibolo, Texas

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