Healthcare Troubleshooter Needed! Interviews Next WEEK
Company: Aerotek
Location: San Antonio
Posted on: April 9, 2021
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Job Description:
Description:One of the nation's leading remote monitoring
service, connecting cardiac device patients to their clinic from
home or away. The monitor allows patients to send data from their
cardiac device over a standard phone line for review by their
physician. The unit is small, portable, and very easy to use. This
position is responsible for providing technical and customer
service support or by trouble shooting technical issues, and
educating patients on our CareLink and/or LINQ productsPOSITION
DESCRIPTION:This position is responsible for providing technical
and customer service support or by trouble shooting technical
issues, and educating patients on our CareLink and/or LINQ
products_____________________________________________________________________________________POSITION
RESPONSIBILITIES:Provide customer service and technical support to
patients and/or customers with an issue or questions about their
CareLink and/or LINQ products. Conduct follow up calls with
patients and customers and research issues offline as
needed.Accurately and concisely document patient and customer
feedback and any troubleshooting completed during each call. Meet
or exceed key performance and productivity such as quality,
courtesy, expertise, and other metrics as defined by management.
Perform other duties as assigned.Receive inbound calls from
patients with newly implanted devices to educate them on the value
of remote monitoringAfter Patients have received their monitors,
walk them through setting up their monitor, troubleshooting, and
completing their first transmission; confirm first transmission
received by CareLinkEscalate/ transfer call to Quality Analysts if
an unsatisfied Patient is identifiedReceive calls from patients who
opt to place their order over the phone, educate them on the value
of remote monitoring and ask a series of questions to determine
which monitor the patient should own to be compliant.Actively reach
out to patients after they've received their monitor to walk them
through setting up their monitor, troubleshooting, and completing
their first transmission; confirm first transmission received by
CareLink___________________________________________________________________________________SOFT
SKILLSGood English-speaking ability, will be able to multitask,
which includes ability to understand customer requirement, pull up
relevant documents and respond satisfactorily and with
immediacyFamiliar with computers and Windows PC applications which
includes the ability to learn new and complex computer system
applications and apply their useCustomer service orientation and
ability to work in a teamGood analytical skills to solve technical
issuesAbility to perform in adverse and stressful situations while
dealing with patientsPHYSICAL JOB REQUIREMENTS: The physical
demands described within the Responsibilities section of this job
description are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.While
performing the duties of this job, the employee is regularly
required to be independently mobile. The employee is also required
to interact with a computer and communicate with peers and
co-workers.Must be able to sit for extended periods of time doing
computer-based work.Must be able to use a computer (hand, eye,
finger dexterity) and may be seated at least 80% of timeWhile
performing the duties of this job, the employee is regularly
required to talk, hear and input data into a computer Ability to
use a headset and operate a telephone as the majority of the time
will be spent on the telephoneSkills:Telephonic Customer Service,
Call CenterTop Skills Details:Customer ServiceTrouble ShootingCall
CenterAdditional Skills & Qualifications:MUST HAVE High School
Diploma or GED Certificate 2 years of direct call center experience
OR BEST - 2 years call center experience - Technical Support
experienceExperience Level:Entry Level About Aerotek:We know that a
company's success starts with its employees. We also know that an
individual's success starts with the right career opportunity. As a
Best of Staffing Client and Talent leader, Aerotek's people-focused
approach yields competitive advantage for our clients and rewarding
careers for our contract employees. Since 1983, Aerotek has grown
to become a leader in recruiting and staffing services. With more
than 250 non-franchised offices, Aerotek's 8,000 internal employees
serve more than 300,000 contract employees and 18,000 clients every
year. Aerotek is an Allegis Group company, the global leader in
talent solutions. Learn more at Aerotek.com.The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: Aerotek, San Antonio , Healthcare Troubleshooter Needed! Interviews Next WEEK, Other , San Antonio, Texas
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