Healthcare Troubleshooter Needed! Interviews Next WEEK

Company: Aerotek
Location: San Antonio
Posted on: April 9, 2021

Job Description:

Description:One of the nation's leading remote monitoring service, connecting cardiac device patients to their clinic from home or away. The monitor allows patients to send data from their cardiac device over a standard phone line for review by their physician. The unit is small, portable, and very easy to use. This position is responsible for providing technical and customer service support or by trouble shooting technical issues, and educating patients on our CareLink and/or LINQ productsPOSITION DESCRIPTION:This position is responsible for providing technical and customer service support or by trouble shooting technical issues, and educating patients on our CareLink and/or LINQ products_____________________________________________________________________________________POSITION RESPONSIBILITIES:Provide customer service and technical support to patients and/or customers with an issue or questions about their CareLink and/or LINQ products. Conduct follow up calls with patients and customers and research issues offline as needed.Accurately and concisely document patient and customer feedback and any troubleshooting completed during each call. Meet or exceed key performance and productivity such as quality, courtesy, expertise, and other metrics as defined by management. Perform other duties as assigned.Receive inbound calls from patients with newly implanted devices to educate them on the value of remote monitoringAfter Patients have received their monitors, walk them through setting up their monitor, troubleshooting, and completing their first transmission; confirm first transmission received by CareLinkEscalate/ transfer call to Quality Analysts if an unsatisfied Patient is identifiedReceive calls from patients who opt to place their order over the phone, educate them on the value of remote monitoring and ask a series of questions to determine which monitor the patient should own to be compliant.Actively reach out to patients after they've received their monitor to walk them through setting up their monitor, troubleshooting, and completing their first transmission; confirm first transmission received by CareLink___________________________________________________________________________________SOFT SKILLSGood English-speaking ability, will be able to multitask, which includes ability to understand customer requirement, pull up relevant documents and respond satisfactorily and with immediacyFamiliar with computers and Windows PC applications which includes the ability to learn new and complex computer system applications and apply their useCustomer service orientation and ability to work in a teamGood analytical skills to solve technical issuesAbility to perform in adverse and stressful situations while dealing with patientsPHYSICAL JOB REQUIREMENTS: The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.Must be able to sit for extended periods of time doing computer-based work.Must be able to use a computer (hand, eye, finger dexterity) and may be seated at least 80% of timeWhile performing the duties of this job, the employee is regularly required to talk, hear and input data into a computer Ability to use a headset and operate a telephone as the majority of the time will be spent on the telephoneSkills:Telephonic Customer Service, Call CenterTop Skills Details:Customer ServiceTrouble ShootingCall CenterAdditional Skills & Qualifications:MUST HAVE High School Diploma or GED Certificate 2 years of direct call center experience OR BEST - 2 years call center experience - Technical Support experienceExperience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, San Antonio , Healthcare Troubleshooter Needed! Interviews Next WEEK, Other , San Antonio, Texas