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Customer Care Representative

Company: RemX
Location: San Antonio
Posted on: May 6, 2021

Job Description:

DescriptionAs a Call Center Representative you will be responsible for inbound/outbound phone-based customer service. Answering questions and providing information on available apartment homes for rent, as well as Emergency maintenance ticketing and dispatching. This is a work from home position, and has the ability to move with you due to PCS. Military Family Friendly. Essential Duties and Responsibilities: Respond to an average of 80 to 100 calls per day Provide clear and accurate information to prospective residents Troubleshoot and resolve customer service-oriented issues effectively and efficiently Build rapport with the prospective residents and accurately capture all of the data required to present the lead to the management company Meet or exceed all call center metrics of efficiency and effectiveness Ability to use MaxLeases and call center platforms for client servicing and emergency maintenance calls after hour Perform other similar or related duties as requested or assigned Job RequirementsMinimum Requirements: Ability to pass a background check High School Diploma or GED 1-year Customer Service experience within the last 5 years? The ability to work Saturday and Sunday each week is required Must exhibit professional customer service attitude with a team player work style Proven ability to troubleshoot and resolve problems Self-starter with the ability to work independently and efficiently Ability to make decisions, manage time and perform multiple tasks Strong organizational skills, ability to adapt to changing priorities and different situations, and strong attention to detail Strong written and oral communication skills Demonstrates technical aptitude with regard to understanding, interpreting Strong computer skills Minimum typing speed of 30 wpm If interested please email your resume directly to: Katie.Lund@Remx.Com (Mention this position)

Keywords: RemX, San Antonio , Customer Care Representative, Other , San Antonio, Texas

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