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Customer Service Liason

Company: Affluence Agency
Location: San Antonio
Posted on: May 6, 2021

Job Description:

Job Description AFFLUENCE AGENCYHAS A CUSTOMER SERVICE LIAISON POSITION AWAITING A PERSONABLE AND WELL-SPOKEN PROFESSIONAL WITH THEIR GROWING STAFF. IN THIS ROLE, YOU PROVIDE SUPERIOR CUSTOMER SERVICE AND A POSITIVE EXPERIENCE TO OUR CUSTOMERS. YOU ENJOY PROVIDING SOLUTIONS TO CUSTOMERS AND SELLING PRODUCTS AND SERVICES. SALARY RANGE: $42000 - $48000 PER YEAR RESPONSIBILITIES: MANAGE CUSTOMER COMPLAINTS, PROVIDE APPROPRIATE SOLUTIONS AND ALTERNATIVES WITHIN THE TIME LIMITS, AND ENSURE RESOLUTION. IDENTIFY CLIENT NEEDS, AND RESPOND IN A PROFESSIONAL, EFFICIENT, AND COURTEOUS MANNER. PROVIDE ACCURATE, VALID, AND COMPLETE INFORMATION WORKING BETWEEN THE CUSTOMER AND THE OPERATING SUPPORT SYSTEMS; ADDRESS BILLING AND COLLECTION QUESTIONS. ACKNOWLEDGE AND ADDRESS ALL CUSTOMER INQUIRIES ON TIME. ATTRACT POTENTIAL CUSTOMERS BY ANSWERING PRODUCT AND SERVICE QUESTIONS. SUGGEST INFORMATION ABOUT PRODUCTS AND SERVICES. ACHIEVE CONSISTENT CUSTOMER SATISFACTION SCORES AND RESPOND APPROPRIATELY TO CUSTOMER FEEDBACK ON AREAS FOR IMPROVEMENT. SUGGEST POTENTIAL PRODUCTS AND SERVICES TO MANAGEMENT BY COLLECTING CUSTOMER INFORMATION AND ANALYZING CUSTOMER NEEDS. ADD VALUE TO THE BUSINESS BY PROVIDING FANTASTIC CUSTOMER SERVICE, ENGAGE CUSTOMERS, AND BUILD RELATIONSHIPS WITH BUYERS BY ACCOUNTS. HANDLE OTHER DUTIES AS NEEDED.

Keywords: Affluence Agency, San Antonio , Customer Service Liason, Other , San Antonio, Texas

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