Manager, Professional Services
Company: Harris Computer Systems
Location: San Antonio
Posted on: June 12, 2021
Bizmatics is seeking a Manager of Professional Services to join
our growing team!
As the Program Manager of Professional Services you will be
responsible for developing standard protocols in an effort to
achieve organizational objectives and efficiencies. Your primary
function is to proactively take steps to ensure that business unit
is well-positioned to quickly and effectively respond to the
changing services needs of its customers while maintaining a high
level of customer satisfaction and consistently achieving
What we are looking for:
Work closely with cross-functional teams and assigned project
managers to plan and develop scope, deliverables, work plan, and
timing for new initiatives
Develop standard procedures and implement across project teams
for optimal return-on-invesment, and coordinate and delegate
Analyze, evaluate, and overcome program risks, and produce
program reports for management.
Monitor the utilization, performance and profitability of the
services delivery team by tracking and analyzing statistics and
trends, providing reporting to the Senior Management Team.
Establish clear, measurable objectives for the services team and
monitor/measure these objectives regularly.
Collaborate with Sales for RFP responses and monitor forecasts
for all potential new work.
Assist in the creation of Statements of Work.
Identify new opportunities to provide billable services and work
with Sales to promote.
Drive continuous process improvement efforts in the areas of
best practices, methodologies and process controls.
Develop strategies to deliver services in more efficient and
effective manner and work with services delivery team and R&D
Contribute to improved levels of employee satisfaction and
company success by motivating team members and helping to develop
their knowledge and skills.
Champion initiatives to increase the breadth and depth of
functional expertise across the services delivery team.
Oversee the onboarding process for new hires to ensure they are
given the training, mentoring and tools required to be
Demonstrate clear ability to successfully resolve organizational
and employee conflict
Actively manage personnel issues including, but not limited to,
hiring, preparation and delivery of mid-year and year-end staff
performance evaluations, development of employee performance action
plans, administration of corrective action and termination of
underperforming staff, if necessary
- Other duties as assigned.
What we are looking for:
Bachelor's Degree in Business, Information Systems, Accounting
related discipline or equivalent work experience
Minimum of 7+ years in advanced management role (preference
given to those with program management experience)
Outstanding working knowledge of change management and
performance evaluation processes
Excellent oral and written communication skills
Strong problem solving skills. Must be able to analyze
information to make independent decisions quickly and
Detailed oriented and conscientious about meeting
Ability to effectively manage a large number of tasks
simultaneously, with excellent organizational skills
Ability to work in a collaborative and professional environment
which emphasizes teamwork
- Demonstrated track record of effectively managing multiple
assignments and projects within defined and challenging
What will make you stand out:
What we offer:
PrognoCIS EHR Software is a product rich in features with a
clinic tailored specialty workflow. PrognoCIS is engineered, owned,
and serviced by Bizmatics Inc. The corporation has been
headquartered in the Silicon Valley of California since 2001.
At the core of PrognoCIS EHR infrastructure is a user friendly,
clear navigation path to a comprehensive encounter note and is
fully certified by CMS.
PrognoCIS Software is a complete HealthCare IT solution for
ambulatory medical clinics in a smaller practice setting as well as
large group clinics servicing many providers in multi-specialty
PrognoCIS encompasses Electronic Health Records, Practice
Management, Revenue Cycle Management Services, Electronic
Prescriptions, Bilateral Laboratory Interfaces, Patient Portal and
Telemedicine as a highlighted list of popular features.
Amazon Web Services helps to deliver high security, fast
retrievable patient records, and a reliable, stable cloud-based
solution providing unmatched client satisfaction.
Equality, diversification, and an open dialog forum promote and
encourages our workforce to drive ideas and deliver solutions to
grow and service.
Keywords: Harris Computer Systems, San Antonio , Manager, Professional Services, Other , San Antonio, Texas
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