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Program Manager Lead - Small Business Commercial Lines (100% Remote Available)

Company: USAA
Location: Universal City
Posted on: June 13, 2021

Job Description:

Purpose of Job

We are currently seeking a talented Program Manager Lead (Small Business Commercial Lines) for the San Antonio Home Office I, Colorado Springs Campus, Phoenix Campus, Tampa Campus, Tampa Crosstown, Chesapeake or 100% Remote Work Environment.

This individual will lead the management, execution and delivery of large-scale programs and/or the oversight and governance of programs to ensure alignment to the team's strategic imperatives and to monitor program health.

Leads the management, execution and delivery of large-scale programs (multi-year, large cost and scope, etc.) and/or the oversight and governance of programs to ensure alignment to the CoSAs strategic imperatives and to monitor program health. Works to achieve multi-year program deadlines, scope and overall program benefits. Defines multiple program strategies based on business demand and ROI expectations.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

USAA Careers - World Class Benefits (31 seconds)

Primary Responsibilities:

* Identifies and manages existing and emerging risks that stem from business activities and the job role.

* Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

* Follows written risk and compliance policies and procedures for business activities.

* Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.

* Defines and maintains multiple program strategies based on business demand and ROI expectations.

* Works closely with project sponsor and cross-functional teams, to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new programs.

* Directs analyses, root cause identification and development and recommendation of key work products.

* Applies expert knowledge of the business, its products and processes to assess program risks and rewards across multiple technologies and business goals.

* Negotiates agreements, settles disputes equitably and diffuses high tension situations.

* Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity.

* Responsible for developing multi-year business plan to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.

* Mentors Program Managers in developing business strategies, identifying benefits and defining alternatives across departmental programs and across USAA programs.

* Ensures compliance with company and regulatory policies and procedures.

* Adheres to EPMO processes, procedures, controls, standards, tools and templates (as required).

* Adheres to governance rigor required for work effort.

* Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management framework.

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Minimum Requirements:

* Bachelor's Degree

* OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

* 8 years of project and/or program management experience, including experience defining a new program and/or managing large-scale projects.

* Expert level of experience in Principles of Project/Program or Portfolio Management.

* Experience in program management and execution experience delivering complex work efforts working with Waterfall and Agile methodologies

* Stakeholder management and influencing skills.

* Advance understanding of risk management policies and procedures.

* Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles.

* Extensive experience developing, maintaining and reporting on large cost project/program budgets.

* Strong business acumen and/or demonstrated learning agility to quickly increase business expertise.

Preferred Experience:

* 2 or more years experience in Small Business commercial lines product management

* 2 or more years experience with Business Owner Product (BOP), Commercial General Liability, Commercial property.

* Advanced PowerPoint experience with the ability to build PowerPoint presentations.

* Six Sigma Certification

* Masters Degree

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800 - $192,300* (this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

* Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is not available for this position.

Keywords: USAA, San Antonio , Program Manager Lead - Small Business Commercial Lines (100% Remote Available), Other , Universal City, Texas

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