As an integral member of our team, the Assistant Manager will be
responsible for assisting in the oversight of club operations to
ensure an exceptional "Judgement Free" member experience. This
position will work closely with the Club Manager to build a
positive and enthusiastic team atmosphere as well as a financially
Essential Duties and Responsibilities
* Assist in recruiting, hiring, training and developing a high
performing staff consisting of Member Service Representatives,
Trainers and Custodians. * Assist in maintaining a welcoming
atmosphere for all members, prospective members and guests, and
ensuring staff follows superior customer service guidelines. *
Assist with Staff Management and provide backup support to Club
Manager as needed. * Assist in scheduling and supervising staff to
ensure that all shifts are regularly covered.
- Ensure staff is providing exceptional customer service at all
- Assist in resolving or escalating employee issues or
- Assist in administration and processing of all weekly employee
payroll as needed.
- Provide backup support as needed for any employee who is
* * Lead by example with involvement in all front desk related
activities. * Greet members and guests, providing exceptional
customer service to ensure that everyone feels welcome!
- Answer phones in a friendly manner and assist callers with a
variety of questions.
- Check members into the system, tour and sign up new members,
log amenities and communicate updates or events to members and
- Facilitate all member requests and help to resolve any member
issues and questions.
* * Assist in overseeing cleanliness and maintenance of the
club. * Keep the front desk area and lobby clean and orderly.
- Participate in regular facility cleaning and club upkeep such
as mopping up spills, trash removal, cleaning windows and mirrors
and re-racking weights.
- Assist in ensuring the safety of employees, members and club
property by determining when equipment or facilities are in need of
repair and communicating to Club Manager and Facilities Maintenance
team in a timely manner.
* * Assist in ordering of supplies using the specific budget
based on club requirements. * Assist in tracking various statistics
and reports on a weekly, monthly, and annual basis. * Manage
marketing efforts to ensure that all staff are aware and trained on
all marketing promotions. * Make daily bank deposits as needed. *
Other duties as assigned based on club needs.
* Must be 18 year of age or older and have a high school
diploma/GED equivalent required. * One year of customer service
experience preferably in a similar gym or retail environment. *
Current CPR Certification required. * Basic computer proficiency
(Microsoft Suite) and the ability to learn systems quickly. * Solid
supervisory, diplomacy and listening skills. * Hard working,
enthusiastic and energetic, and a passion for health and fitness! *
Strong customer service and problem resolution skills. * Ability to
work independently as well as part of a team. * Must have a valid
driver's license, acceptable driving record and must have own
reliable means of transportation.
* Continual standing and walking during shift. * Continual
talking in person or on the phone during shift. * Must be able to
lift up to 50 lbs. * Will occasionally encounter toxic chemicals
We are an equal opportunity employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, disability status,
protected veteran status, or any other characteristic protected by
JOIN THE CLUB.
Enhancing people's lives with an affordable, high-quality
fitness experience requires a team of inspiring, motivated and
fun-loving go-getters. As one of the largest and fastest-growing
franchisors and operators of fitness centers in the United States,
Planet Fitness is just getting warmed up. We're continuously
seeking top talent to join us in cultivating the Judgement Free
Zone and shaping the future of our brand. With more than 2,000
locations in all 50 states, the District of Columbia, Puerto Rico,
Canada, the Dominican Republic, Panama, Mexico and Australia,
there's plenty of opportunity on our Planet and we are always
looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means
to an end; not a brand name or a mold maker, but a tool that can be
used by anyone. To use our product, members need to feel inspired
and motivated. That's where you come in. If you're looking for a
place where you can make a difference in a customer's life, you've
found it. Come to add your mojo to the Judgement Free Zone, but
stay for the feeling that you're making a difference on our
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR
Employees at a franchise location are employed by the Franchisee
and are not employees of PFHQ (the Franchisor). PFHQ neither
dictates nor controls labor or employment matters for franchisees
or their employees, and does not retain any reserved authority to
control the terms and conditions of employment for franchisees or
their employees. Each franchisee is responsible for ensuring
compliance with local, state and federal law.