Customer Care Representative

Company: Texas State Job Bank
Location: San Antonio
Posted on: June 12, 2021

Job Description:

For eight consecutive years,Inc. Magazinenamed Carenet Health as one of Americas fastest-growing private companies. Today, we are the premier healthcare engagement and telehealth partner, supporting one in five Americans in four areas of expertiseengagement, telehealth, clinical support and healthcare advocacy and navigation. We remain obsessively focused on delivering exceptional, one-to-one human connections in healthcare: Conversations that educate, motivate, and advise. And we deliver those interactions with outstanding consumer engagement and clinical specialists. Exciting partnerships. Flexible technology. And we prove it with rapid testing and continuous optimization. Our impressive client list includes more than 250 innovative healthcare organizations; most are nationally known US health plans representing both commercial and government markets.What kind of work do Carenet Team Members do?Schedule appointments for preventative health screenings, COVID-19 vaccinations, or other healthcare appointments.Help our members understand their health insurance and how to use it, including helping them change primary care physicians, locating urgent care clinics, and getting prescription authorizations.Work with healthcare providers to assist with after-hours scheduling of appointments, arranging ground transportation to or from the hospital or pharmacy, or answering inquiries on benefit claims, appeals, and authorizations.Provide 24/7 Triage Support and assign priority for a Registered Nurses to provide health advice.We have full and part-time openings on all shifts. Our full-time team members are eligible to participate in our full benefits package, including health, dental, and vision insurance and 401K Retirement plan. All full-time Carenet team members are eligible for Paid Time Off (PTO), paid training, professional development, and awesome coworkers, while doing a job that just makes you feel good inside!REQUIREMENTS:Reliability! When the work is this important, we can only hire those that can be counted on.Must be 18 or older with a high school diploma or GED. Experience or training in healthcare is a big plus, but not required.If this sounds like you,please read on to see if your computer, Internet, and peripherals meet the job requirements.Computer TypeWindows 10 x 64 (Home/Pro/Enterprise) Intel or AMD PCNOT MAC OR TABLETRAM8.0 GB installed memoryProcessor Speed1.8 GHz or 1800 MGHzHard Drive30 GB free on C: driveUSB Ports3 free or more. One for the headsetMonitors2 (Two) Monitors Needed, 20-22 inches or larger measured diagonally (Supporting a resolution of 1920 x 1080, with a 32-bit display adapter)SoundVoIP Business class USB Headset that supports Skype and/or CiscoEthernet PortBuilt-in Ethernet connectioniTo find your computers specs, go to your System screen and select About on the left-hand menu (on most computers). Please print the answers as this information will be required during the application process.Wi-Ficannotbe used. You will need anEthernet cableconnecting the modem to the computer to test the results fortheinternet speed.Mustbe a minimum of 20 mbps download speedanda minimum of10 mbps for upload speed. To test, go tospeedtest.netCell Phone (Requires unlimited minutes)If youre ready to begin your career with Carenet Healthcare and meet the minimum requirements, then we cant wait to meet you. Apply now!

Keywords: Texas State Job Bank, San Antonio , Customer Care Representative, Other , San Antonio, Texas