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Supervisor - Henrietta's Market

Company: Benchmark La Cantera Resort & Spa
Location: San Antonio
Posted on: June 13, 2021

Job Description:

Benchmarks company culture is central to our management philosophy. The companys stated purpose is to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the benchmark by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

The Henrietta's Supervisor is responsible for assisting the Manager in overseeing the operation and staff of the restaurant to maintain the highest level of standards and efficiency. The Henrietta's Supervisor is also responsible for overseeing Henrietta's Market to ensure optimum performance, exceptional guest service and maximum profitability of all functions. They will train and motivate staff to exceed goals and they will assist in maintaining the La Cantera Resort & Spa standards.

Job Description:

Essential Job Functions:

  • Leads and supervises the Henrietta's team

  • Maintains a commitment to customer service and guest satisfaction

  • Prepares forecasts and reports and assists in the development of the food & beverage budget

  • Conducts daily lineups before each shift

  • Communicates all necessary information to the front and back of house staff for each shift

  • Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations

  • Takes initiative to develop and execute new promotions, events, etc.

  • Responsible for daily report input and log book entries

  • Enforces high standards of hygiene and sanitation within the outlets

  • Tracks payroll and revenue daily

  • Ensures the security of monies, credit and financial transactions

  • Supervises the performance, attendance, attitudes, appearance and conduct of team

  • Monitors time punches in Workday, ensuring accurate payroll for all associates

  • Implements strategies to continually improve revenues

  • Assists with the development, training and inspiration of outlets staff for promotion

  • Provides prompt follow-up to all guest concerns

  • Assists with the design and implementation of training programs

  • Works with the People Services (HR) team to recruit and hire staff

  • Completes all proper new hire and termination paperwork

  • Orders all necessary office supplies and ensures proper stocking levels

  • Maintains a safe and pleasant work environment

  • Recommends discipline and/or termination when appropriate of team members

  • Attends appropriate resort, division and department meetings

  • Maintains a strong knowledge of hospitality trends, especially food & beverage

  • Provides general resort information for guests

  • Utilizes labor management tools to schedule and control labor costs

  • Offers warm and sincere welcome/farewell for all guests of La Cantera Hill Country Resort

  • Maintains an up to date working knowledge of all resort amenities as well as any special events

  • Interacts with resort staff in a professional manner, assisting other departments with necessary information

  • Up sells other resort services and amenities to guests

  • Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

  • Maintains a professional appearance. Follows all La Cantera Hill Country Resort dress code standards

  • Other duties as assigned

Experience and Education:

  • High school diploma, GED, or the equivalent work experience required

  • Two or four year degree in field of choice preferred

  • Previous hospitality experience preferred

  • At least one year of supervisory food and beverage experience required

  • At least one year of customer service experience required

Job Requirements:

  • Must be a United States citizen or possess a valid work permit

  • Must have valid drivers license and meet company driving standards

  • Must be at least 21 years of age

  • Must have excellent leadership skills

  • Must be a positive example for staff

  • Must be able to work well under pressure

  • Must be able to accurately follow instructions, both verbally and written

  • Must be highly detailed orientated

  • Must have excellent computer skills

  • Must have strong working knowledge of Microsoft Office programs

  • Must be able to work in a fast paced environment

  • Must have excellent listening skills

  • Must possesses excellent communication skills

  • Must be professional in appearance and demeanor

  • Must always ensure a teamwork environment

  • Ability to work a flexible schedule that may include evenings, weekends and holidays

  • Must have the ability to deal effectively and interact well with the guests and associates

  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

  • Must have a passion for creating an exceptional experience for all guests

Working Conditions:

  • Must be able to stand and walk throughout the shift

  • Must be able to occasionally lift and carry up to 25 lbs at shoulder height and push/pull up to 75 lbs

  • Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently; squeezing and overhead reaching occasionally

Benefits and Perks:

  • Free Meals

  • Gym Membership Discounts

  • Six Flags Discounts

  • Shoes for Crews Program

  • Benchmark Associate Room Rates (for family and friends as well!)

  • Golf Course Discounts

  • F&B Discounts

  • Free Parking

  • Spa Discount

  • Benchmark Perks

  • 401K

  • Paid Time Off (Full-Time Associates)

  • Medical Benefits (Full-Time Associates)

  • Sick Pay (Full-Time Associates)

Keywords: Benchmark La Cantera Resort & Spa, San Antonio , Supervisor - Henrietta's Market, Other , San Antonio, Texas

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