Director, IT Data and Analytics
Posted on: June 12, 2021
Purpose of Job We are seeking a talented Director, IT Data and
Analytics for our San Antonio or Plano, TX facility. This person is
may also work remotely in a 100% Remote Work Environment.
Directs, plans, and organizes activities of professional and
administrative staff engaged in providing information technology
services. Provides for technical leadership in the plan, design,
development, testing, implementation, or maintenance of business
solutions. Provides high level consultation and influence on
technical solutions. Leads and directs change management, process
improvement, or technical support initiatives cross-departmentally
and within assigned unit. Contributes to and executes long- and
short-term strategic direction. Advises senior management and
provides input to aide in decision making.
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families,
and we've ranked among Victory Media's Top 10 Military Friendly
Employers 13 years straight. This singular mission requires a
dedication to innovative thinking at every level. We embrace a
robust veteran workforce and encourage veterans and veteran spouses
USAA Careers World Class Benefits (31 seconds)
ABOUT USAA IT
Our most important qualification isn't technical, it's human. Here,
we don't just sit in front of a screen. We stand behind our 12
million members who rely on us every day.
We are over 5,000 employees strong, a passionately supportive and
collaborative team built on agile principles. We've been a top-two
Computerworld 100 Best Places to Work in IT five years in a row and
were recently named a Top 50 Employer for Minority Engineers & IT
by Workforce Diversity Magazine.
See what it's like to work for a company where your passion meets
USAA Information Technology: A Realistic Preview
Identify and manage existing and emerging risks that stem from
business activities and the job role.
Ensure risks associated with business activities are effectively
identified, measured, monitored, and controlled.
Follow written risk and compliance policies and procedures for
Responsible for developing, maintaining, testing, and monitoring an
internal control environment, including preventative and detective
controls, to effectively manage risks.
Builds and oversees a team of employees for assigned technology
support area through ongoing execution of recruiting, development,
retention, coaching and support, performance management, and
Oversees efforts in establishing documentation standards and
quality assurance methodologies for technology support functions
and ensure adherence to standards across teams.
Accountable for the identification, research, and analysis of end
to end business, processes, and technology support
Develops and oversees metrics for technology support capabilities
and/or processes (KPIs, KRIs, etc.).
Creates a multi-year plan to operationalize a technology support
strategy, with key milestones, deliverables, and realization
Oversees the creation and execution of departmental budgets and
forecasts for applicable technology support function.
Oversees the availability management of technology solutions /
domains by applying strong change and incident management
Works across multiple functional areas and influences future
business strategy to be able to best utilize available technology
support functions as well as future ones.
Stays abreast of industry trends and understands the direction of
applicable technology support capabilities and ensures technology
environment is agile enough to change quickly to support.
Builds successful stakeholder relationships with other IT and
business leaders by developing a clear understanding of business
needs, acting as a trusted advisor, and ensuring cost-effective
delivery of technology support services to meet those needs.
Participates in the development of 3rd Party vendors strategy and
provides oversight to ensure achievement of technology support
May provide oversight of vendor management activities including
service agreements, staff augmentation and technology
Bachelor's degree required, or 4 additional years of related
experience beyond the minimum required in lieu of a degree.
8 or more years of experience in a technology function to include 3
years leadership experience, demonstrated in either a supervisor or
individual contributor role, of IT Professionals in a Software
Development/Engineering or Infrastructure environment
Experience overseeing the technology life cycle from requirements
analysis, feasibility estimates, design, code, documentation,
testing, implementation, and support.
Technical knowledge and understanding of technical domains that
reside within Infrastructure Services, Data or Application
Experience conducting cost benefit analyses and leveraging results
to drive technology support solutions.
Demonstrated thought leadership in embedding intuitive story
telling of technology support functions including concise
presentation of complex technical details.
Previous experience managing multiple tasks and responsibilities in
high-pressure environments; excelling at pinpointing and resolving
problems in early stages to avoid cost/time expenses.
Experience and ability to drive a culture of quality and personal
accountability through technology support teams.
Demonstrated experience in vendor contract management and
management of distributed development teams and resources.
Demonstrated financial acumen involving budgets, forecasting, and
executing on the budgets for applicable technology support
Advanced facilitation, collaboration and consensus building skills,
with experience in presenting to cross-functional teams and
Experience in inspiring, leading, and defining vision, strategy and
Demonstrated experience in explaining complex technology decisions
to both technical and nontechnical audiences at all levels in the
Demonstrated ability to influence change at the executive level and
Understanding of relevant industry frameworks, i.e. COBIT, ITIL,
Understanding of Legislative and Regulatory Compliance
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5 minutes.
Once you begin the questions you will not be able to finish them at
a later time and you will not be able to change your responses.
Data and analytics experience.
3 years of formal people management experience.
demonstrated success influencing stakeholders using data driven
Experience in application development environments.
Experience working in Agile development methodologies.
Experience leveraging Cloud for data solution enablement.
Experience leveraging Snowflake as a data platform.
The above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
USAA has an effective process for assessing market data and
establishing ranges to ensure we remain competitive. You are paid
within the salary range based on your experience and market
position. The salary range for this position is: $117,600 -
$211,700* (this does not include geographic differential it may be
applied based on your work location)
Employees may be eligible for pay incentives based on overall
corporate and individual performance or at the discretion of the
USAA Board of Directors.
Shift premium will be addressed on an individual-basis for
applicable roles that are consistently scheduled for non-core
- Geographical Differential : Geographic pay differential is
additional pay provided to eligible employees working in locations
where market pay levels are above the national average.
At USAA our employees enjoy best-in-class benefits to support their
physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
Please click on the link below for more details.
USAA Total Rewards
Relocation assistance is not available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire or
date of placement) or must have
Last day for internal candidates to apply to the opening is 6/8/21
by 11:59 pm CST time.
Keywords: USAA, San Antonio , Director, IT Data and Analytics, Other , Converse, Texas
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