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Service Coordinator Spec

Company: QTC Management, Inc.
Location: San Antonio
Posted on: June 12, 2021

Job Description:

Job Summary:

Under close supervision, the Service Coordinator is responsible for completing routine administrative, customer service and reporting tasks, which include: noting claimant issues, complete incident reports, conducting customer service surveys, and resolving billing issues. Also responsible for providing exceptional customer service while interacting and communicating with customers, both verbal and written.

Essential Duties and Responsibilities:

Customer Surveys

* Provide assistance to claimants * Obtain feedback from claimants * Conduct surveys assessing physicians' and office staff for their customer service skills with veterans * Responsible for resolving issues raised during the course of claimant exam evaluation and complete an incident report * Process feedback cards according to Feedback Card Procedures and flow

Operations Flow:

* Assist the Team Leader in providing services to the claimant offices * Discuss issues with physicians and office staff when necessary and appropriate * Coordinate payment with the Billing Department regarding billing issues that are discovered * Act as a back-up for other members of the mini-team when necessary; this requires training in the duties & responsibilities of each mini-team member * Cover the receptionist's duties on a regular basis as well as during emergencies * Assist the Team Leader in processing inadequate reports * Other projects and duties as assigned

Competencies:

* Organization and multi-tasking: ability to organize, plan, and coordinate multi-tasks with a high sense of urgency and follow through

Education and/or Experience: (includes certificate & licenses)

* Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

Keywords: QTC Management, Inc., San Antonio , Service Coordinator Spec, Other , San Antonio, Texas

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