Assistant Optical Sales Manager

If you are looking for a fun environment that gives you the ability to grow your own paycheck then keep reading.

E&S Management LLC, owns and operates the My Eyelab locations in the San Antonio market. We utilize technology to provide a tele-health experience to our patients and believe in providing a PHENOMENAL customer experience!

We currently own and operate 3 locations in the San Antonio area but are in the process of opening two new locations and are looking for people to join our team!

Our Assistant Sales Manager's play a vital role in our companies success. Our Assistant Sales Mangers get paid a competitive hourly wage PLUS bonuses that are paid out every two weeks. Our Assistant Sales Manager in the San Antonio Market earns between $900-$1500 in bonuses that are paid out every two weeks that is in addition to the hourly wage.

If you have experience in retail sales such as with T-Mobile, Sprint, AT&T or Verizon but are tired of having to wait a month for your commissions or having to deal with 6-month chargebacks, plano-gram changes, and are tired of being open on Sundays then give us an opportunity to explain how this industry works.

If you have Optical Sales Experience but are looking for environment that appreciates your sales focus and experience then lets talk.

Optical Experience is nice but is not necessary. We are willing to train sales minded individuals who come with some "retail management experience."

The main purpose of Assistant Sales Managers is to effectively partner with the General Manager and often be the Manager on Duty in the absence of the General Manager. In addition to this, Assistant Sales Managers should also partner with Lead Patient Coordinators for an efficient operation of all business areas. Through this partnership all three parties of management should ensure alignment and consistency in their teams performance, execution, revenue generation, customer service oriented mindset and compliance with Company processes and procedures.

Assistant Sales Managers, along with General Managers are leading examples of revenue generation and exceeding goals through the execution of the sales process while making sure that patients have the best service experience throughout their journey, ensuring they are greeted, acknowledged and assisted as soon as they come into the store, and to keep them engaged along the examination and sales process, providing the necessary information for patients to select eyewear options that adapt to their lifestyle as well as their budget by offering promotions or financing alternatives to meet their needs.

Assistant Sales Managers are a key component to ensure stores success through partnership and communication.

Duties & Responsibilities

The Assistant Sales Manager duties and responsibilities include but are not limited to the following:

• Generating revenue by following the sales process, providing the best eyewear options for patients needs, offering available promotions and financing options. Preventing patients from walking out or experiencing customer dis-satisfaction by keeping a customer service oriented mindset.
• Support the General Manager by monitoring both personal and team execution on key performance indicators and commissionable categories progress and results on a daily basis to ensure goals are met and exceeded.
• Address and resolve any customer service complaints, product quality issues, refund or cancellation requests in a timely manner in the absence of the General Manager to achieve customer satisfaction. Communicate / escalate any solutions provided to the General Manager.
• Follow best practices to ensure orders promise dates are achieved by managing Lab reports and resources available, implementing the right quality control measures at order processing during and after the sale, send needed frames to the lab in a timely manner, ensuring that all orders are inspected upon receipt from the lab or contact lens suppliers and submitted for re-processing if necessary, as well as identifying any orders that could be potentially delayed to reset expectations with the patient.
• Analyze collective and staff individual performance identifying strengths that must be encouraged as well as opportunities that should be addressed by implementing strategies for the team to maintain and improve their execution.
• Engage and coach all team members for them to understand how key performance indicators and commissionable categories are achieved or exceeded, acknowledge individual impact, set individual goals and take an active role in continuously improving the stores performance. Support General Manager on conducting recurrent role plays to ensure the sales process is consistently and properly executed at all levels.
• Effectively communicate, partner and align with the store General Manager to ensure the store operates consistently and efficiently at all times, while adhering to brand standards and Company policies and procedures.
• Follow up on staff compliance for any mandatory training assigned, as well as ensure that all official communications and updates (i.e. the Franchise Field Inform) are reviewed and implemented.
• Supervise that dispensing best practices are followed by properly documenting orders journey stages on the POS, troubleshooting and addressing any customer concerns in a timely manner.
• Support General Manager on supervision and enforcing compliance with internal policies and procedures, such as dress code, attendance, Checklists compliance, stores cleaning and sanitizing best practices, etc.
• Communicate with Vice-President or Operations Manager for any Employee Relations concerns, customer service escalations that require an approval beyond General Managers usual scope of resolution, facilities and maintenance needs, as well as recurrent supplies replenishment orders.

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