If you are looking for a fun environment that gives you the
ability to grow your own paycheck then keep reading.
E&S Management LLC, owns and operates the My Eyelab
locations in the San Antonio market. We utilize technology to
provide a tele-health experience to our patients and believe in
providing a PHENOMENAL customer experience!
We currently own and operate 3 locations in the San Antonio area
but are in the process of opening two new locations and are looking
for people to join our team!
Our Assistant Sales Manager's play a vital role in our companies
success. Our Assistant Sales Mangers get paid a competitive hourly
wage PLUS bonuses that are paid out every two weeks. Our Assistant
Sales Manager in the San Antonio Market earns between $900-$1500
in bonuses that are paid out every two weeks that is in
addition to the hourly wage.
If you have experience in retail sales such as with T-Mobile,
Sprint, AT&T or Verizon but are tired of having to wait a month
for your commissions or having to deal with 6-month chargebacks,
plano-gram changes, and are tired of being open on Sundays then
give us an opportunity to explain how this industry works.
If you have Optical Sales Experience but are looking for
environment that appreciates your sales focus and experience then
Optical Experience is nice but is not necessary. We are
willing to train sales minded individuals who come with some
"retail management experience."
The main purpose of Assistant Sales Managers is to effectively
partner with the General Manager and often be the Manager on Duty
in the absence of the General Manager. In addition to this,
Assistant Sales Managers should also partner with Lead Patient
Coordinators for an efficient operation of all business areas.
Through this partnership all three parties of management should
ensure alignment and consistency in their teams performance,
execution, revenue generation, customer service oriented mindset
and compliance with Company processes and procedures.
Assistant Sales Managers, along with General Managers are
leading examples of revenue generation and exceeding goals through
the execution of the sales process while making sure that patients
have the best service experience throughout their journey, ensuring
they are greeted, acknowledged and assisted as soon as they come
into the store, and to keep them engaged along the examination and
sales process, providing the necessary information for patients to
select eyewear options that adapt to their lifestyle as well as
their budget by offering promotions or financing alternatives to
meet their needs.
Assistant Sales Managers are a key component to ensure stores
success through partnership and communication.
Duties & Responsibilities
The Assistant Sales Manager duties and responsibilities include
but are not limited to the following:
- Generating revenue by following the sales process, providing
the best eyewear options for patients needs, offering available
promotions and financing options. Preventing patients from walking
out or experiencing customer dis-satisfaction by keeping a customer
service oriented mindset.
- Support the General Manager by monitoring both personal and
team execution on key performance indicators and commissionable
categories progress and results on a daily basis to ensure goals
are met and exceeded.
- Address and resolve any customer service complaints, product
quality issues, refund or cancellation requests in a timely manner
in the absence of the General Manager to achieve customer
satisfaction. Communicate / escalate any solutions provided to the
- Follow best practices to ensure orders promise dates are
achieved by managing Lab reports and resources available,
implementing the right quality control measures at order processing
during and after the sale, send needed frames to the lab in a
timely manner, ensuring that all orders are inspected upon receipt
from the lab or contact lens suppliers and submitted for
re-processing if necessary, as well as identifying any orders that
could be potentially delayed to reset expectations with the
- Analyze collective and staff individual performance identifying
strengths that must be encouraged as well as opportunities that
should be addressed by implementing strategies for the team to
maintain and improve their execution.
- Engage and coach all team members for them to understand how
key performance indicators and commissionable categories are
achieved or exceeded, acknowledge individual impact, set individual
goals and take an active role in continuously improving the stores
performance. Support General Manager on conducting recurrent role
plays to ensure the sales process is consistently and properly
executed at all levels.
- Effectively communicate, partner and align with the store
General Manager to ensure the store operates consistently and
efficiently at all times, while adhering to brand standards and
Company policies and procedures.
- Follow up on staff compliance for any mandatory training
assigned, as well as ensure that all official communications and
updates (i.e. the Franchise Field Inform) are reviewed and
- Supervise that dispensing best practices are followed by
properly documenting orders journey stages on the POS,
troubleshooting and addressing any customer concerns in a timely
- Support General Manager on supervision and enforcing compliance
with internal policies and procedures, such as dress code,
attendance, Checklists compliance, stores cleaning and sanitizing
best practices, etc.
- Communicate with Vice-President or Operations Manager for any
Employee Relations concerns, customer service escalations that
require an approval beyond General Managers usual scope of
resolution, facilities and maintenance needs, as well as recurrent
supplies replenishment orders.