Sr. Customer Assistance Representative

Company: Enterprise Rent-A-Car
Location: Pleasanton
Posted on: June 12, 2021

Job Description:

Overview

We are currently looking for a Sr. Customer Assistance Representative. The Sr. Customer Assistance Representative (Sr.CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This position is a part-time position (25 hours per weeok) that pays $13/hour. The branch is located at 1524 Hwy 97 West, Pleasanton, TX 78064.

Apart from religious observations, must be able to work one of the following schedules:

Monday, Tuesday & Wednesday 8:00am - 5:00pm Monday, Thursday & Friday 8:00am - 5:00pm

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

Responsibilities

Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assigned Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone Meet and greet customers in a friendly and timely manner Provide directions and general assistance Assist to assess condition of rental upon return Process returns, check-ins and exit kiosk transactions Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed Understand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipment Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when needed Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years old High School Diploma or G.E.D. required. 1 year prior customer service experience Must have a valid drivers license with no more than 1 moving violation and/or at-fault accidents on driving record in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Must be willing to accept $13/hour. Must be willing to work at our Pleasanton,TX office Apart from religious observation, must be able to work the following schedule: - Monday, Tuesday & Wednesday 8:00am - 5:00pm - Monday, Thursday & Friday 8:00am - 5:00pm

Keywords: Enterprise Rent-A-Car, San Antonio , Sr. Customer Assistance Representative, Other , Pleasanton, Texas