Location: San Antonio
Posted on: June 13, 2021
Customer Service Specialist San Antonio, TX 3 month contract
Assists customers, both internal and external, with the New
Service Process. Reviews all new service requests for completeness
and order creation including all Commercial and Residential work
types. Responsible for all frontline inquiries regarding the status
of current jobs in the queue
Query WMIS for accelerated temporary, permanent electric and gas
residential orders that are created in the Web Portal by builders
needing new underground service and meter and process accordingly
entering appropriate information and creating map shot for the
Receives orders back from scheduling to enter billing information
(CIAC), verifies footage of trench installed, size of wire
installed and soil conditions from paperwork received from the
as-built scheduler. Enters charges in the CIAC window of WMIS and
once again verify that all tasks are complete to close the
Receives and responds to numerous calls with questions from
builders as to the status of their electric, gas, temporaries and
turndowns for underground jobs.
Answers questions on to how to start new service for various
construction projects, how to get an address, how long the process
takes, inspection requirements, cost estimates and availability of
service from numerous individual residential and commercial
customers, engineers and developers.
Creates business partner accounts in SAP after verifying
identification through SAP, Accurint or state data bases to create
commercial gas, electric and temporary work orders as well as
overhead residential work orders through Web Portal for new
construction. Creates map shots through GIS and forwards job
package to correct designer.
Responds to inquiries from customers who need to know the process
for obtaining new commercial gas and electric service.
Coordinates platting with Right of Way and Subdivision Planning for
letter of certification and inputs dates and approvals in COSA
Contacts builder or electrician to relay specific details of
construction related deficiencies for accelerated residential
orders Performs other duties as assigned.
HS Diploma or GED 2+ years customer service experience
Keywords: Opptly, San Antonio , CRC Specialist, Other , San Antonio, Texas
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