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Operations Manager

Company: ABH HOSPITALITY MANAGMENT
Location: San Antonio
Posted on: June 12, 2021

Job Description:

Job DetailsJob LocationSTAYBRIDGE - SIX FLAGS - SAN ANTONIO, TXDescriptionJob overviewAssist in managing day-to-day hotel operations by maximising financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of hotel and brand in the local community. Act as the General Manager in his/her absence.At ABH Hospitality Management we want people who are passionate, friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an enjoyable one.Duties and responsibilitiesFinancial returns:Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments.Monitor and report variances against budget and control labour costs and other expenses.Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.People:Manage day-to-day operational activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.Educate, train and motivate hotel staff to achieve hotel revenue goals. Ensure staff has the information, market data, tools and equipment to successfully carry out job duties.Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Guest experience:Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.Review guest feedback and implement strategies for continuous improvement.Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP's, large groups, and other key guests.Lead marketing efforts to upsell guests on hotel services, offerings, and amenities.Responsible business:Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel's or owner's policies and procedures and regulatory requirements. Maintain relations with outside contacts.Comply with federal, state and local laws regarding health, safety and alcohol services.Maintain a focus and commitment to operating a "green" hotel.Perform other duties as assigned. May also serve as manager on duty.AccountabilityThis job is the second in command to the General Manager in a small to mid-sized, limited-service or extended-stay single site hotel with a limited range of facilities and services. Typically, responsible for managing day-to-day operations of the hotel.QualificationsQualifications and requirementsBachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration and three years' guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience. Previous extended stay experience or experience in a hotel of similar size and complexity preferred. Must speak fluent English. Other languages preferred.The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Keywords: ABH HOSPITALITY MANAGMENT, San Antonio , Operations Manager, Other , San Antonio, Texas

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