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Customer Support Coordinator

Location: Marion
Posted on: June 12, 2021

Job Description:

At a Glance:Full-time entry-level coordinator roles interacting with both internal and external customers to process customer orders and resolve any outstanding order issues.Profile: A dependable and flexible coordinator who uses strong attention to detail and communication skills to verify information, process requests, and make sure every customer order is successfully completed in a timely manner.Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more. Overview:As detail-oriented service experts, Spectrum Sales Support Coordinators work diligently to ensure customer orders are processed quickly and efficiently. They connect people in ways that really matter. Fully paid training and supportive leaders help new Coordinators get comfortable with the tools, programs, and techniques that put them on the path to success. Coming from diverse backgrounds and levels of experience, what unites us is a shared goal to create positive experiences for our customers.Who are you?Are you ready for something new? If you have a passion for supporting customers, our training program will put you ahead of the curve on Spectrum's technology and processes. Your attention to detail and enthusiasm will help get new customers up and running with their Spectrum services. Youll utilize your range of knowledge to input orders and resolve order issues while maintaining open lines of positive communication with customers. If youre ready to grow your skills, this is a role with a lot of potential.What is the Sales Support Coordinator I role?It's about building relationships and turning the knowledge you gain in training into customer service wins. Spectrum Sales Support Coordinators make a real difference for our customers and the company. You will use a variety of tools and resources to review and make corrections to work orders to ensure they are completed and associated billing is accurate. This includes entering information, resolving issues with orders, and answering questions regarding installation and scheduling. We'll help you develop the skills to get comfortable in your role. Understanding the process and your customers sense of urgency will help you navigate your way to a satisfying customer experience.Its all about learning and growingThis may be a new road for you, but the journey is all mapped out. Theres a lot to learn, and our comprehensive, fully paid training program including classroom discussions, hands-on exposure, e-learnings, mentoring, and instructor-led training can make you an authority on Spectrum services in just a few weeks. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.With a deliberate path to successWe believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Coordinators themselves, so they know what kind of support will help you grow into a successful associate. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Take your first step toward a long and rewarding career with Spectrum.The benefits are clearIn addition to the core benefits industry-leading retirement savings plans, comprehensive health care, and paid training and time off we offer free Spectrum products and services where available, education assistance, and a selection of other programs to support team members and their families.What's required to get started?Ability to prioritize and organize effectivelyAbility to use personal computer & software applicationsAbility to work independently in group environmentAbility to effectively troubleshoot and address/resolve customer complaints and issues Ability to work while seated for prolonged periods of time, taking back-to-back callsAbility to communicate orally and in writing in a clear and straightforward and professional mannerKnowledge of general accounting, billing, and office proceduresKnowledge of company policies and residential product information, packaging, pricing and current offers for all three lines of business (Cable, HSI, Telephone)EducationHigh School Diploma or GEDPreferred QualificationsCustomer service experienceCable or related telecommunications/broadband industry experienceAbility to maintain confidentialityAbility to solve problems while working under pressureKnowledge of the cable industry - products and services

Keywords: SPECTRUM, San Antonio , Customer Support Coordinator, Other , Marion, Texas

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