So what does an Operations Manager really do? Think of yourself
as a leader and the master of your department, so not just anyone
is qualified for this role! Here at TaskUs, we make sure we get the
best of the best, after all, we are a ridiculously good company so
we make sure our employees are top-notch. Come on now, we need your
full attention because it's time to imagine what it's like being an
Imagine yourself going to work with one thing on your mind:
client satisfaction. As you tackle your new tasks for the day, you
know that it will all lead to one thing that your department
believes in: to provide the best possible customer experience to
As you look at your tasks for the day, you know that as an
Operations Manager, you need to constantly touch base with your
Team Leaders. This includes not just your employees but also
reviewing the data of their KPIs (AHT, CSAT, Service Levels). You
must also coordinate with other departments because TaskUs as a
whole is dependent on operations -- it is the heart of the
business. You need to be able to solve problems especially with the
struggle of moving one person from one campaign to another.
As Operations Manager, you are also responsible for making sure
that KPIs are being met consistently. You need to come up with ways
in which to effectively make each employee reach their best
potential. With this, you must also be creative because you need to
devise effective plans on how to make each employee reach their
target. As a leader, you must also gain the trust and respect of
your employees because let's face it -- how can you lead when
people don't believe you? You need to be able to reach out to them,
drop by their workstations, have short chit-chats, and make them
feel important. You need to be able to identify their strengths and
weaknesses, take advantage of them, and assign them tasks that will
help them work on their weaknesses, and showcase their talents.
This way, you are able to manage relationships better and develop
people at the same time.
Do you have what it takes to become an Operations Manager?
So, what is it we're looking for? Well, since this is an
Operations Manager post, we'd need someone who already has the
skills to even call themselves a Manager! In other words, someone
who has at least three years of related working experience,
managing teams of 80-100 front line employees, and preferably
someone who already knows how the system works -- specializing in
customer experience operations and management.
We need someone who's responsible and has a good track record of
meeting and delivering targets. Someone who can articulate
him/herself well enough with others, like teammates and
We need someone who can multitask and work in a fast-paced
environment. Someone who can lead and is great at analyzing
situations and data.
TaskUs is the fastest growing tech-enabled business services
company in the world, delivering customer support, AI operations,
and content security services that power the world's most
innovative companies. Listed as one of Glassdoor's "100 Best Places
to Work", USA Today's "Best Company Cultures" and "Best Companies
for Women" by Comparably, TaskUs is a Frontline-First company that
puts its people at the heart of everything they do.
TaskUs has been recognized as one of the Inc. "500
Fastest-Growing Private Companies in America" for the past seven
years consecutively. Founded in 2008 by Bryce Maddock and Jaspar
Weir, the company raised over $250mm in 2018 from the world's
largest private equity firm, Blackstone.
TaskUs currently has over 20,000 employees and offices across
the U.S., Philippines, India, Taiwan, Mexico, Ireland, and
TaskUs, Inc. is an equal opportunity employer.
To find out more visit www.TaskUs.com.