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Service Desk Technicians

Company: Randstad USA
Location: San Antonio
Posted on: November 22, 2021

Job Description:

job summary: Randstad Technologies is hiring and we're looking for someone like YOU to join our team If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you Take a look at the below opportunity, or feel free to visit to view and apply to any of our open roles. location: San Antonio, Texas job type: Contract salary: $17 - 19 per hour work hours: 8am to 4pm education: High School responsibilities: Education and/or Experience - BS/BA degree preferred - Required: 2 years' experience in an IT related support position with in-depth knowledge t0 resolve software, hardware, and networking issues. - Preferred Certifications: CompTIA A certified, ITSDI certified Essential Duties and Responsibilities - Provide ITSD support to all users. - A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization. - Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc. - Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels. - Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors. - Provision and administer user accounts, distribution groups, and security groups in Active Directory. - Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed. Other Skills and Abilities - Requires broad understanding and advanced technical acumen. - Skills consistently updated based on new software development and hardware technologies. - Proficient with Microsoft Windows OS, Office Suites, Exchange/Outlook, and Active Directory. - Familiarities with PC support tools and software distribution tools. - Experience using remote diagnostic tools for problem identification and resolution. - Utilizes problem solving, customer service skills, strong written, verbal and project management skills. - Must be self-motivated, strong organizational/interpersonal skills, and ability to prioritize workload. - Ability to meet specific deadlines and work under pressure. - Ability to maintain flexible work schedule. qualifications: Experience level: Experienced Minimum 2 years of experience Education: High School skills: Helpdesk (2 years of experience is required) Active directory (1 year of experience is required) SERVICE NOW (1 year of experience is required) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Keywords: Randstad USA, San Antonio , Service Desk Technicians, Other , San Antonio, Texas

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