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Live Release Program Coordinator

Company: City Of San Antonio, TX
Location: San Antonio
Posted on: November 22, 2021

Job Description:

Job Summary Under general supervision, is responsible for the day-to-day operations of assigned animal shelter live release programs and services. Enforces processes and policies related to assigned animal shelter live release programs. Monitors and reports results to meet performance measures. Working conditions are inside and outside with frequent exposure totemperature variations, hazardous chemicals, noise, dirty environment,confining work space, unfavorable odors and hostile animals.May exercise functional supervision over assigned staff. Essential Job Functions * Provides animal care related information to citizens about variousanimal shelter live release programs and services. * Advises and responds to complex inquiries regarding services,ordinances and procedures related to assigned animal shelter liverelease programs. * Works within the guidelines and procedures of assigned live releaseprogram. * Communicates with customers in person and receives and responds tocustomer inquiries via email, fax, phone, or social media platforms. * Meets customer needs efficiently, accurately and within programguidelines. * Provides assistance for customer needs seeking various services atACS, directs to appropriate department or facility. * Transports pets to and from various on and off-site locations, whichinvolves lifting animals weighing up to 50 pounds and assisting withlifting animals weighing greater than 50 pounds. * Provides safe and humane handling of animals for the purposes ofintake, inventory, behavioral assessment, environmental enrichment andpromotion events. * Coordinates with other agencies in activities related to thedesignated program. * Accurately maintains all required records in the shelter's database. * Cleans kennels and surrounding area as needed to ensure a clean andsanitary environment for pets and people. * Assists in monitoring the medical/behavioral status of animals andperforms health care activities related to assigned animal shelter liverelease program. * May be required to perform cashiering duties related to Animal CareServices. * Performs routine administrative duties. * Performs related duties and fulfills responsibilities as required. Job Requirements * High School Diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency). * Two (2) years of animal handling experience. * Two (2) years of customer service experience. * This position requires a valid Class "C" Texas Driver's License OR valid driver's license from another state with the ability to obtain a valid Texas Driver's License within 30 days of becoming a Texas resident. Use of your own personal vehicle may at times be required and proof of Liability Insurance will be required. * Any applicant selected for this position must have a background check completed with results satisfactory to the City of San Antonio and successfully complete the City of San Antonio's Cash-Handling Certification Training PREFERRED QUALIFICATIONS: * Bilingual in Spanish. APPLICANT INFORMATION: * If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance. * Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application. * Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university. * Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted. Knowledge, Skills, and Abilities * Knowledge of basic animal care procedures. * Knowledge of basic veterinarian technician skills; or ability to learn administering of vaccines and micro chipping. * Knowledge of good customer relations practices. * Skill in handling multiple tasks and prioritizing. * Skill in handling conflict and uncertain situations. * Skill and observation in evaluation and classification of animals. * Ability to quickly recognize and interpret animal signaling. * Ability to establish and maintain effective and cooperative working relations with the public and other employees. * Ability to interpret laws and regulations pertaining to animal control. * Ability to recognize symptoms of common animal diseases; ability to lift and handle cats, dogs (including large breeds). * Ability to prepare and organize statistical records. * Ability to learn procedures related to sanitizing kennels, and general safe and humane animal handling. * Ability to clearly explain animal services policies to the public and exercise tact and good judgment in dealings with the public. * Ability to work with frequent interruptions and changes in priorities. * Ability to communicate clearly and effectively. * Ability to coach, train, and provide technical assistance to others. * Ability to perform all physical requirements of the position, with orwithout accommodations.

Keywords: City Of San Antonio, TX, San Antonio , Live Release Program Coordinator, Other , San Antonio, Texas

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