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User Experience Designer

Company: Whataburger
Location: San Antonio
Posted on: November 22, 2021

Job Description:

This position collaborates with the UX Design Manager in the development of Whataburger digital products and services including .COM and mobile applications. Ensures there is a consistent and effective omnichannel customer experience by developing wireframes, prototypes, and alignment diagrams used to build intuitive and delightful experiences for customers. Ensures the deployment of effective, modern, and innovative User Experience (UX), Service, and User Interface (UI) design practices for Whataburger digital products and services. RESPONSIBILITIES: Ensures the implementation of a consistent user experience across all digital channels and products. Conducts and synthesizes research into actionable deliverables to guide UX and service design efforts. Designs wireframes and prototypes for both customer testing and communication of design concepts and solutions with leadership and other teams. Works with cross-functional teams and leadership to identify customer-centric requirements. Develops short- and long-term user flows, interaction models, and other diagrams to communicate UX and service design efforts with leadership and other teams. Influences and communicates effectively with all levels of the organization on UX and service design projects and efforts. Maintains an expertise in UX and service design and instructs and leads others in design efforts. Collaborates with the UX Design Manager, DXE, and other teams to generate customer and business value. Champions long-range strategies and roadmaps to implement complex solutions over multiple quarters. Utilizes User Centered Design (or similar) best practices when building solutions for both customers and business partners. Ensures deliverables meet Whataburger standards. Assumes additional responsibilities as assigned. Qualifications EDUCATION: Bachelor's degree in Human Computer Interaction, Information Science, Communication Design, Psychology/Cognitive Science (preferred), or any combination of education and equivalent work experience required EXPERIENCE: Design experience developing and managing high-tech products and/or services Experience with projects involving system workflow and consolidation preferred Experience in contributing to the management of projects is preferred 3 years' experience in UX, UI, or service design KNOWLEDGE, SKILLS, AND ABILITIES: Proficiency in Adobe Creative Cloud and wireframing/prototyping software Proficiency in MS Office Word, Excel, Outlook, Power Point and Visio (as applicable) Proficiency in JD Edwards (as applicable) Ability to work in Agile / Lean Project work environment Ability to take customer research and data and translate it into requirements Ability to work with information and technology-focused teams, including internal and external stakeholders Demonstrated experience in business planning, forecasting, problem solving, and analytical skills Ability to communicate well with the general public and experience in establishing and maintaining an effective working relationship with management, vendors, and co-workers Advanced professional or theoretical knowledge and fundamental concepts, practices, and procedures of a particular field of specialization in the execution of assigned duties and responsibilities Basic understanding of budgetary concepts and procedures Advanced understanding of departmental structure and policies with basic understanding of the cross-functional structure and policies of Whataburger Restaurants LLC Advanced ability to delegate tasks and get work done through others Ability to prepare and present information to guests, more senior associates, vendors and management with sufficient notice and preparation

Keywords: Whataburger, San Antonio , User Experience Designer, Other , San Antonio, Texas

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