Inbound CSR

Company: Aston Carter
Location: San Antonio
Posted on: January 15, 2022

Job Description:

Description:

As a call center representative, you will be a key member of the Advantage Center by enhancing our customers experience with their healthcare needs. You will be interacting with individuals such as: patients, family members, physicians, skilled nursing facilities, and other healthcare professionals.

Responsibilities

Handle incoming calls for orders, service and product information in a timely and professional manner, following department procedures

Accurately enter required data and process orders in accordance with department procedures

Identify and probe for customer's needs, clarify information, research issues and provide alternatives as needed

Refer requests for service or information outside departments' responsibility appropriately

Handle or refer billing requests as defined in desk procedures and reference tools

Escalate special customer or service center requests or problem issues as appropriate to a supervisor or designated representative

Notify supervisor or designated representative of issues or trends with impact on customer satisfaction

Participate in any and all reasonable work activities as assigned and deemed appropriate by management including but not limited to overtime

Achieve and maintain an average rating of 3 for the CS Rep I Level of a scorecard Performance Objectives

Understand and comply with HIPPA regulations and PHI and all KCI policies.

Essential Functions/Information

The position essential function requires but is not limited to repetitive keyboarding over 95% of the time and phone usage 95% of the time

Onsite workspace will be assigned once the building is open for occupancy

o Future work from home opportunities will be evaluated but not guaranteed

Schedules will cover 24 hours a day, 7 days a week

The information listed above is not a comprehensive list of all duties/responsibilities performed

This job description is not an employment agreement or contract

Management has the exclusive right to alter this job description at any time without notice

Skills:

Medical, Research, Healthcare, Claims, customer service

Top Skills Details:

Medical, Research, Healthcare, Claims, customer service

Additional Skills & Qualifications:

**All individuals will need to be fully vaccinated against COVID-19, or have a qualifying exemption. Fully vaccinated against COVID-19 means, two weeks have passed since completing the second dose of a two-dose COVID-19 vaccine (e.g., Pfizer or Moderna) or two weeks after receiving a single dose of a one-dose vaccine (e.g., Johnson & Johnson/Janssen).

Qualifications At least one year of customer service experience Strong typing skills Capable of multitasking and toggling through 4-5 different systems (dual screens) Flexible & Adaptable - with schedule, workflow processes and priorities Capa

Experience Level:

Entry Level

About Aston Carter:

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, San Antonio , Inbound CSR, Other , San Antonio, Texas