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Helpdesk Support

Company: Planned Systems International
Location: San Antonio
Posted on: January 16, 2022

Job Description:

Essential Functions and Job Responsibilities: Resolve desktop problems via Remote Control; assist with IAVA remediation. Install, configure, troubleshoot, relocate, and repair desktops, Personal Digital Assistant, wireless devices (e.g BlackBerry, Android, IPhones), mobile phones and printers. Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. Provide a weekly report on the age of tickets currently in the queue, most common problem reported during the week, average time to close a ticket by technician, average time to close a ticket by type, and average time to close a ticket by week and by month. Minimum Requirements: In-depth knowledge of the most recent version of Microsoft Operating System, Microsoft. Office applications (e.g. Win10, Microsoft Office Professional 2013), and other common desktop applications such as Adobe Acrobat, Active Client, etc.; ability to quickly learn unique GOTS applications. Project a positive image and professional manner at all times; ability to work within the confines of a set time schedule. The ability to provide IT technical support for customers traveling or Tele-working (computer and wireless devices). Experience with remote connection and troubleshooting using Microsoft Systems Center Configuration Manager. Knowledge and experience communicating desktop support concepts to technical and non-technical personnel; ability to develop technical documents and produce system design documentation. U.S. Citizenship and Active Secret Clearance CompTIA Security or IAT Level II baseline certification required. Planned Systems International provides our customers with value-added management consulting and information technology services that consistently deliver success, and we are recognized as a world-class provider of innovative solutions that benefit mankind. From Systems Lifecycle Support and Healthcare IT Solutions to Network and Desktop Solutions and e-Business, PSI is focused on making our clients' businesses run smoother and better. With a highly trained technical staff, we apply state-of-the-art information technologies, the industry's most advanced methodologies, and broad-based support services to clients in U.S. Government agencies and the commercial sector. PSI is an Equal Opportunity Employer. All qualified candidates are encouraged to apply, including: Minorities, Women, Individuals with Disabilities, and Protected Veterans. NOTE TO JOB SERVICE: VEVRAA Federal Contractor requesting priority referrals of Protected Veterans.

Keywords: Planned Systems International, San Antonio , Helpdesk Support, Other , San Antonio, Texas

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