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Remote Customer Retention Representative in Carroll

Company: VirtualVocations
Location: San Antonio
Posted on: January 16, 2022

Job Description:

A home services company needs applicants for an opening for a Remote Customer Retention Representative in Carroll.

Individual must be able to fulfill the following responsibilities:
Respond to escalated customer service issues and cancellation requests
Address customer requests to cancel service and seeks to resolve customer dissatisfaction
Analyze customer product and/or service plans to determine potential price concessions
Qualifications Include:

High school diploma or general education degree (GED) required
1-3 years of customer service experience and/or training required or equivalent experience
Knowledge of and ability to apply contractual terms and concepts
Knowledge of policies and procedures
Customer service and conflict resolution skills
Organizational and time management skills

Keywords: VirtualVocations, San Antonio , Remote Customer Retention Representative in Carroll, Other , San Antonio, Texas

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