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Sr eClinical Works Administrator (100% Remote) (w2 only)

Company: Noblesoft Solutions
Location: San Antonio
Posted on: January 16, 2022

Job Description:

Application Software Support--- Researches user reported "bugs" and enhancement requests, submits change requests to eClinical Works as appropriate, and performs all follow-up activities to assure satisfactory resolution.--- Identifies, communicates, and coordinates implementation of all system hardware and software enhancements and upgrades as requested by both internal users and external entities.--- Coordinates testing of new software releases and updates with the appropriate team members.--- Develops and implements a methodology for communicating system changes and events to system users. This includes designing and maintaining forms, templates and email correspondence related to the effective processing of user requests.--- Provides on call support as scheduled in order to meet the needs of system users.--- Provides support for table builds and maintenance for the eClinical Works system and other supported applications.--- System Integration--- Serves as a key technical resource for issues pertaining to eClinical Works and other vendor interfaces and data conversion processes--- Provides support for the eClinical Works application to other vendor system interfaces.
Adapt Technology to Business Needs--- Continually influences, enhances and improves eClinical Works utilization through technical innovation.--- Identifies and implements opportunities for improved system utilization.--- Participates in task forces or committees as the need arises.--- Develops and maintains policies and procedures to support the activities of the position.
Problem-Solving Skills--- Utilizes effective critical thinking skills when resolving a technological or other type of problems.--- Responsible for the design, build, test and implementation of technical EHR system development initiatives including interfaces.--- Maintains the integrity of the EHR database files through coordinated activities.--- Acts as liaison to EHR software vendors and internal IT team.--- Provides application support by analyzing production problem/issues and providing a timely resolution for end users.--- Analyzes, identifies, and troubleshoots EMR- eClinical Works clinical system issues such as system down, slowness, and mapping issues.--- Provides configuration when setting up new providers and requesting licenses.--- Will assist in project tasks for implementations.--- Work with the ticketing system and documenting actions taken to resolve and address the issues.--- Maintain inventory of bugs that are encountered when troubleshooting.--- Assist in maintenance audits of the system. This includes all sections of the Enterprise Directory. (Users, facilities, pharmacies, resources, buckets, security roles, etc.)--- Researches functionality for new system enhancements and requirements.--- Maintains EHR systems security roles definitions through RBAC, security role names, activation, and employee assignments to security roles.--- Collaborates with managers to add or remove access as job responsibilities evolve. Keeps information current.--- Performs standard maintenance tasks which includes but is not limited to: periodic application updates, monitoring of application upgrades, and participation of application upgrades, enhancement implementation and infrastructure changes through testing and change control completion.--- Provides support to manager on the development of project plans and provides recommendations on resolution to system issues.--- Works cooperatively with privacy and security officer to ensure compliance with all existing and emerging requirements related to privacy and confidentiality of health information.--- Takes on special projects as assigned.--- Performs other related duties as assigned.
Required Experience:8+ years of related work experience or equivalent combination of transferable experience demonstrating proficiency and experience in design, implementation, monitoring and troubleshooting technology

Keywords: Noblesoft Solutions, San Antonio , Sr eClinical Works Administrator (100% Remote) (w2 only), Other , San Antonio, Texas

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