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Virtual Patient Support Specialist

Company: Parallon
Location: San Antonio
Posted on: January 16, 2022

Job Description:

Description SHIFT: Work From Home
SCHEDULE: Full-time

SCHEDULE: Full-time (Starting: 9:30-6:00 CST; Schedules are adjusted semi-annually based on employee requests and performance rankings). - -We provide hours of operations from 7AM - 6PM CST; however, most newly hired Representatives will initially fill a 9:30A-6:00P CST schedule. - The exact schedule will be determined based on departmental needs.

Are you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means to -be a part of a high performing, patient-centric team.

We are committed to providing our colleagues with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you. Some of our unique benefits we offer include:

--- Tuition Assistance Program

--- Student Loan repayment program

--- Moving, mortgage, and real estate assistance

--- 100% matching 401k based on years of service
--- Identity Theft Protection discounts
--- Auto, Home, and Life Insurance options
--- Adoption Assistance
--- Employee Stock Purchase Program (ESPP)

---Paid Time Off (PTO)

We value your contributions. Our employee recognition programs encourage our teams to raise the bar. Come be a part of the change! -

As a Patient Support Specialist, you will be responsible for handling account inquiries from patients (primarily via incoming calls), reviewing account information, and working with patients and guarantors to secure payment on outstanding account balances. - We offer a comprehensive training program to provide you with the tools to succeed and provide our patients with the best customer service experience.

Here is just a snapshot of some of the tasks and duties you'll be performing:

--- Communicate with customers by phone or via electronic media to obtain information needed to resolve billing inquiries in accordance with department policies and procedures -

--- Review patient account information in various systems, perform research as necessary, and take appropriate action to resolve patient inquiry -or workflow requests to the appropriate department for resolution..

--- Document patient inquiry and actions taken into the appropriate system -

--- Work with patients and guarantors to secure payment on outstanding account balances -

--- Escalate patient complaints to the appropriate individual or department based on the nature of the complaint -

--- Identify problem accounts and escalate as appropriate -

--- Create a positive patient experience through listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude -

--- Meet and maintain established departmental performance metrics for production and quality

Qualifications Qualifications


High school diploma or GED preferred

Experience (Required):

Minimum one to two years related experience required in either contact center environment or within a healthcare setting. - Strong preference for customer service mentality and the ability to multitask: listen to patients, document calls, and research documented issues simultaneously.

Additional Preferred Experience:

Existing knowledge of eClinical Works, Practice Velocity, Epic, Allscripts
Highly desirable: Minimum typing speed of 30 words per minute.


All employees in this Work-from-home position are required to have high speed business internet (minimum of 50 MB up/down load speed) and must provide proof prior to their start date. -

Parallon is an -industry leader -in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare has been consistently named a -World's Most Ethical Company -by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities.

HCA Healthcare is dedicated to -the growth and development -of our colleagues. We will provide you the tools and resources you need to succeed in our organization. We are actively reviewing applications. Highly qualified candidates will be promptly contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#ParallonBCOM -


Notice Our Company's recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking -.
For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

Company Description:

HCA Healthcare is a collaborative healthcare network, driven by physicians, nurses and colleagues helping each other champion the practice of medicine to give people a healthier tomorrow. With a comprehensive network of more than 270,000 people across approximately 1,800 care facilities, our scale enables us to deliver great outcomes for our patients, provide superior nursing care and be a preferred place for physicians to practice medicine. We never stop in our pursuit of insights and care advances based on the knowledge and data we gain from approximately 30 million patient encounters a year. Every day, we raise the bar to improve the way healthcare is delivered, not just in our facilities, but everywhere. We're committed to improving more lives in more ways, and above all else, we are committed to the care and improvement of human life.

Keywords: Parallon, San Antonio , Virtual Patient Support Specialist, Other , San Antonio, Texas

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