Travel Experience Counselor II- ESC Team

Company: Carlson Waginlit Travel
Location: San Antonio
Posted on: May 15, 2022

Job Description:

Military & Government (M)As the U.S. military and government division of*CWT*, CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry. We are very proud of our 65 year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today.Working as part of the ESC team, the Traveler Experinece Counselor II (TEC II) provides consultative customer support services to clients via multiple channels .Position Description * Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts * Sells products that are of commercial value to CWT and contribute to CWTs profitability; sells add on attachments (hotel, other); upsells targeted areas of travel * Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation * Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares * Escalates more complex problems to more experienced staff * Assignments include both routine and non-routine work*The ESC operates 24/7 and you will be required to work nights and weekends. Applicants MUST be prepared to work varying shifts.*#LI-CLGB *Experience & education:* * Experience o High School diploma o 2 years of experience working in a customer service environment that includes 2 year as a travel counselor * Knowledge, skills and abilities (KSAs) o Strong verbal and written communication skills o Good travel industry knowledge o Skilled in GDS and other booking tools used by CWTBecause this position is directly with our Federal Government client, the government requires that the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. Additionally, you will be subject to a company and government background investigation including a criminal history review.CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.*/CWT is fully committed to the health and wellbeing of its employees. CWT can only offer employment to those applicants in the United States that are fully vaccinated as of January 4th 2022./ /As part of the application and / or offer process, you will be asked to provide evidence of your vaccination or exemption status and this evidence will be retained in your personnel records./***Job:** **Travel Counselor* **Organization:** **Customer_Military & Government* **Title:** *Travel Experience Counselor II- ESC Team* **Location:** *TX-San Antonio* **Requisition ID:** *2100006Y*

Keywords: Carlson Waginlit Travel, San Antonio , Travel Experience Counselor II- ESC Team, Other , San Antonio, Texas