Account Representative - 1st Party
Company: GC Services Limited Partnership
Location: San Antonio
Posted on: May 15, 2022
Job Description:
Handle inbound and outbound calls for assigned client, providing
customer service, collection efforts as specified by the client and
-GC Services. Responsibilities
- Complies with all specified FDCPA, state and city laws and
provisions, as outlined in the GC Services Compliance with FDCPA
and State Collection laws Statement, the GCS A/R Training program
and the FDCPA Test
- Makes arrangements with the customers to pay balance in full or
set up the best possible arrangements
- Documents all collection activity in the client/GC system in a
concise and accurate manner
- Corrects any deficiencies or oversights as outlined by U/M or
Manager during telephone monitor, file activity, or QA reviews
- Maintains good public relations
- Cope with high-stress environment caused by speaking with
emotional callers
- Adhere to Company attendance, punctuality, and meal and rest
break requirements
- Maintain concentration and focus in order to meet performance
goals
- React positively to an ongoing, changing environment
- Demonstrate the ability to handle pressure when attempting to
meet deadlines and performance goals
- Maintain good working relationship with assigned supervisors
and coworkers
- Work safely without presenting a threat to self or others
- Perform additional duties as required by management
Qualifications Education:High School Diploma or GED is
requiredExperience:No experience necessary; prefer 6 months of
related experienceComputer Experience:Must be able to type quickly
and accurately, use a mouse effectively, and have a basic
understanding of Windows-based operating systems.Skills &
Abilities:
- Interpret a constant flow of information
- Listen effectively
- Work with and apply basic mathematical concepts
- Deal with difficult interactions with customers
- Respond to customer inquiries and statements effectively
- Some projects require Bilingual (Spanish/English) skills
- Write in a clear and concise manner
- Manage time effectively
- Solve problems or issues that may come up
- Concentrate and focus for extended periods of time
- Cope with high-stress and changing environment
- Remain alert at all times
- Adhere to policies and procedures
- Adhere to work schedule and punctuality requirements
- Communicate clearly and effectively, both orally and in
writingAll job offers are contingent upon completion of background
checks.GC Services is an equal opportunity employer:
M/F/Disabled/Vet
Keywords: GC Services Limited Partnership, San Antonio , Account Representative - 1st Party, Other , San Antonio, Texas
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