Property General Adjuster (Field)
Posted on: May 16, 2022
Purpose of Job USAA knows what it means to serve. We facilitate
the financial security of millions of U.S. military members and
their families. This singular mission requires a dedication to
innovative thinking at every level.
We are looking for an experienced Large Loss Property General
Adjuster in the Austin area. Company Vehicle Provided.
Within defined guidelines and framework, investigates, evaluates,
negotiates and settles highest complexity property insurance claims
presented by or against our members. Confirms/analyzes coverage,
recognizes liability exposure and negotiates equitable settlement
in compliance with all state regulatory requirements. Recognizes
and empathizes with members' life events, as appropriate.
Identifies and manages existing and emerging risks that stem from
business activities and the job role.
Ensures risks associated with business activities are effectively
identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and
procedures for business activities.
Manages assigned claims caseload comprised of claims with highest
complexity damages that require considerable knowledge and
understanding of claims coverage.
Partners with vendors and internal business partners to facilitate
highest complexity claims resolution. May also involve external
regulatory coordination to ensure appropriate documentation and
Extensive evaluation for highly complex claims, involving lengthy
research and determination of settlement. Proactively identifies
and engages in additional confirmation of potential discrepancies
resulting from research involving complicated situations.
Serves as a resource for less experience staff on complicated claim
Determines coverage through analyzing extensive information
involving highly complex policy terms, including claim
Communicates with insured about coverage or any issues that involve
additional information or considerations regarding settlement
Identifies coverage concerns, reviews prior loss history,
determines and creates Special Investigation Unit (SIU) referrals,
Determines and negotiates highly complex settlement. Makes
recommendations to management for settlement amounts outside of
Maintains accurate and current claim file with critical
documentation throughout the claims process for highly complex.
Proficient knowledge of estimating technology platforms. Utilizes
platforms to prepare claims estimates in order to manage complex
property insurance claims.
Serves as a subject matter expert for claims handling.
Supports workload surges and/or Catastrophe (CAT) operations as
needed to include working significant overtime; may require
deployment travel during designated CATs.
Works independently solving complex problems with minimal guidance;
acts as a resource for colleagues with less experience.
May require travel to resolve claims and conduct in-person
High School Diploma or General Equivalency Diploma required.
4 years' relevant property claims adjusting experience that
includes writing estimates of moderate-highly complex claims and
field adjusting experience.
2 years' experience handling dwelling claims.
Successfully acquire Property & Casualty (P&C) adjuster license
and state registrations within 90 days of hire.
Proficient knowledge of Xactimate or similar estimating platform.
Expert knowledge estimating losses of moderate complexity.
Advanced knowledge of property claims contracts and interpretation
of case law.
Proficient knowledge of residential construction.
Demonstrated negotiation, investigation, communication and conflict
Ability to travel 50-75% of the year (local & non-local) and/or
work catastrophe duty when needed.
Physical Demand Requirements:
May require the ability to lift a minimum of 35 pounds to include
lifting a ladder in and out of the trunk of a car.
May require the ability to climb ladders and traverse roofs, this
includes the ability to work at heights while inspecting roofs and
May require the ability to crouch and stoop to inspect confined
attic spaces and go beneath homes into crawl spaces.
May need to meet all USAA safe driving requirements including
verification of driving record through MVR & possession of valid
Prior General Adjuster experience with a Standard Carrier
Property field adjuster experience handling large loss claims and
Xactimate Level 1 and/or Level 2 certification
Deployment in support of catastrophes
Insurance Industry designations such as CPCU, AIC, SCLA, AINS
Currently hold an active P&C Adjuster License
Currently reside in the Austin, TX area
US Military service or Military spouse
Compensation: USAA has an effective process for assessing market
data and establishing ranges to ensure we remain competitive. You
are paid within the salary range based on your experience and
market position. The hiring range for this position is: $72,900 -
Employees may be eligible for pay incentives based on overall
corporate and individual performance or at the discretion of the
USAA Board of Directors.
Geographical Differential : Geographic pay differential is
additional pay provided to eligible employees working in locations
where market pay levels are above the national average.
Shift premium: Addressed on an individual basis for applicable
roles that are consistently scheduled for non-core hours.
Benefits: At USAA our employees enjoy best-in-class benefits to
support their physical, financial, and emotional wellness. These
benefits include comprehensive medical, dental and vision plans,
401(k), pension, life insurance, parental benefits, adoption
assistance, paid time off program with paid holidays plus 16 paid
volunteer hours, and various wellness programs. Additionally, our
career path planning and continuing education assists employees
with their professional goals.
To see details on our outstanding benefits, visit USAA Total
Keywords: USAA, San Antonio , Property General Adjuster (Field), Other , Somerset, Texas
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