Supervisor, Credit Services

Company: SPECTRUM
Location: San Antonio
Posted on: May 16, 2022

Job Description:

JOB SUMMARY
Responsible for the supervision of personnel supporting Credit Services and its various sub-functions. Consistently coach representatives on the keys to delivering consistently accurate and timely results in the performance of their duties.


LOCATION
12238 Silicon Drive, Suite 129
San Antonio, Texas 78249
(near the intersection of IH-10 and De Zavala Road)


MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Provide overall supervision and management to Credit Services support personnel.
• Ensure that departmental standards regarding courtesy and productivity are maintained.
• Provide regular coaching and development to staff to maximize productivity.
• Resolve internal and external customer escalated situations.
• Provide statistical reporting for leadership to communicate department productivity and effectiveness.
• Motivate staff to reach daily and monthly management objectives.
• Hire, evaluate, coach and counsel personnel in the performance of their duties.
• Utilize strong knowledge of customer account information.
• Perform other duties as requested by manager.
  REQUIRED QUALIFICATIONS
  (Skills/Abilities and Knowledge)
  • Ability to read, write, speak and understand English
  • Ability to communicate verbally and in writing in a clear and straightforward manner
  • Ability to plan, prioritize and organize effectively
  • Ability to supervise and motivate others
  • Effective time management skills with the ability to problem solve
  • Ability to develop process documentation
  • Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc.)
  • Knowledge of cable television products and services
  • Knowledge of general accounting and billing procedures
    Education
    Bachelor's Degree in related field preferred, or equivalent experience
    
    Related Work Experience
    6+ years: Related work experience highly preferred
    1+ years: Supervisory or leadership experience
    
    WORKING CONDITIONS
    Office environment
    Exposure to moderate noise level CCO400 302498 302498BR

Keywords: SPECTRUM, San Antonio , Supervisor, Credit Services, Other , San Antonio, Texas