Supervisor, Credit Services
Location: San Antonio
Posted on: May 16, 2022
Responsible for the supervision of personnel supporting Credit
Services and its various sub-functions. Consistently coach
representatives on the keys to delivering consistently accurate and
timely results in the performance of their duties.
12238 Silicon Drive, Suite 129
San Antonio, Texas 78249
(near the intersection of IH-10 and De Zavala Road)
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and
enhance the customer experience.
- Provide overall supervision and management to Credit Services
- Ensure that departmental standards regarding courtesy and
productivity are maintained.
- Provide regular coaching and development to staff to maximize
- Resolve internal and external customer escalated
- Provide statistical reporting for leadership to communicate
department productivity and effectiveness.
- Motivate staff to reach daily and monthly management
- Hire, evaluate, coach and counsel personnel in the performance
of their duties.
- Utilize strong knowledge of customer account information.
- Perform other duties as requested by manager.
(Skills/Abilities and Knowledge)
- Ability to read, write, speak and understand English
- Ability to communicate verbally and in writing in a clear and
- Ability to plan, prioritize and organize effectively
- Ability to supervise and motivate others
- Effective time management skills with the ability to problem
- Ability to develop process documentation
- Ability to use personal computer and software applications
(i.e. word processing, spreadsheet, Cable billing system,
- Knowledge of cable television products and services
- Knowledge of general accounting and billing procedures
Bachelor's Degree in related field preferred, or equivalent
Related Work Experience
6+ years: Related work experience highly preferred
1+ years: Supervisory or leadership experience
Exposure to moderate noise level CCO400 302498 302498BR
Keywords: SPECTRUM, San Antonio , Supervisor, Credit Services, Other , San Antonio, Texas
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