Mgr, Training Delivery (Bilingual Required)
Location: San Antonio
Posted on: June 25, 2022
Responsible for managing the consistent implementation and delivery
of training and performance improvements. Work to assess and
execute strategies relating to trends, opportunities and training
needs. Measure and evaluate the effectiveness of training
MAJOR DUTIES AND RESPONSIBILITIES
Partner with the Senior Management on curriculum reviews and
additional training requirements.
Work closely with the Senior Management to assess performance,
identify gaps and key drivers, and recommend training solutions and
other related strategies for enhancing performance.
Work with managers to ensure successful implementation of the
training curriculum and Leadership Development curriculum.
Define business and performance objectives for all relevant
Assess student performance during training, and thereafter, to
provide relevant coaching and development.
Measure and evaluate the effectiveness of training in achieving
Partner with peer training managers on shared queue
Keep abreast of current learning and performance strategies,
delivery methods, and techniques.
Determine implementation plans, schedules, resource needs, and
supporting logistics for delivery of training initiatives.
Manage external resources, as needed, to maximize cost
effectiveness and quality.
Facilitate training from time to time.
Perform other duties as required.
Required Skills/Abilities and Knowledge
Ability to communicate orally and in writing in a clear and
Ability to communicate with all levels of executive, management and
company personnel Ability to deal with the public in a professional
manner Ability to maintain confidentiality of information
Ability to make decisions and solve problems while working under
Ability to manage multiple projects to meet target dates for
Ability to operate personal computer, spreadsheet application,
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job
Ability to work independently
Ability to lead and manage others
Advanced skills in evaluating the impact of training
Advanced knowledge in teambuilding, relationship building,
facilitation and presentation Knowledge of adult learning
principles and facilitation techniques
Ability to use computer and software applications (i.e., MS
Bachelor's degree in Human Resource Development, Business
Administration or related field, or equivalent experience,
Required Related Work Experience and Number of Years
Training experience - 5
Management experience - 3
Project Management experience - 2
Call Center experience also required.
Fast paced office environment
Travel as required
#LI-TH HTR500 311609 311609BR Required
Keywords: SPECTRUM, San Antonio , Mgr, Training Delivery (Bilingual Required), Other , San Antonio, Texas
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