Sr On-Site Service Spec
Company: Ricoh Americas Corporation
Location: San Antonio
Posted on: August 7, 2022
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Job Description:
Come Create at RicohIf you are seeking a team driven by passion
and purpose, come create with us at Ricoh. We are a team of
information seekers and customer-obsessed collaborators who aspire
to deliver the services, solutions, and technologies that empower
business success. We are looking for talented, inspired individuals
to join us to help drive high-performance team and our commitment
to excellence.Ricoh is an integrated solutions provider and partner
that connects people and technology, creates outstanding customer
experiences, and delivers innovation for businesses worldwide. We
empower digital workplaces by enabling individuals to work smarter
from any location and harness the power of information-how it is
collected, stored, managed, and shared-to unlock the potential in
every organization. We deliver services and technologies that
inspire our customers' success and guide them toward a better and
more sustainable future. If you are seeking a purpose-driven and
passionate team, come create with us, and help drive our
high-performance culture of excellence into vest in yourselfAt
Ricoh, you can: Choose from a broad selection of medical, dental,
life, and disability insurance options. Contribute to your
financial security with Retirement Savings Plan (401K), Health
Savings Account (HSA), and Flexible Spending Account (FSA)
investments. Augment your education with team member tuition
assistance programs. Enjoy paid vacation time and paid holidays
annually. Tap into many other benefits to enhance your health,
wellness, and ongoing personal and professional
development.POSITION PROFILEProvides operations functions in one or
all of the following areas: operates high volume duplicating,
production, sorting, mailing, or bindery equipment, performs
associated copying tasks, ships and receives product and supplies,
sorts, distributes and handles incoming and outgoing mail/faxes, as
well as applies necessary postage. Provides copier maintenance
and/or repair of customer site equipment.May also perform bindery,
QC and final check, housekeeping/Hospitality, file services, call
center representative, and reception, etc. May performs various
building support functions related to meeting set ups and light
maintenance. Note: Due to the higher level of presentation and
telephone skills needed to perform as well as temporary/occasional
receptionist duties, employees performing this function are
considered to be Senior On-Site Services Specialist. This position
reports directly to the Site Manager, Site Supervisor or Assistant
Site Manager, depending on site personnel configuration.JOB DUTIES
AND RESPONSIBILITIES Runs high volume/production copy machines and
performs binding and finishing work. Ensures convenience copiers
are working properly, checking for quality via daily inspections.
Clears paper jams and informs technicians of specific problems.
Perform basic equipment troubleshooting and escalate calls to
technicians Performs setup of equipment as prescribed by the
customer(toner add, stocks paper, etc) Performs duties of scanning
and /or imaging documents May perform Reception services on
temporary/occasional basis Maintains records for management reports
and inventories of supplies needed. Distributes office supplies,
fax transmissions and mail to company personnel and/or designated
drop-off points as required. Calculates charges for jobs performed
and maintains logs and may generate reports. Responds to and
coordinates all service calls required by customer. May perform
filing duties in conjunction with specific customer requests.
Delivers completed jobs to pre-determined customer locations within
and outside of the site. Maintains daily meter and service logs.
May travel between customer's buildings. Answers customer questions
regarding status or feasibility of job requests. Ensures upkeep of
convenience copier areas by keeping neat and well stocked. Performs
duties related to the shipping of materials. Performs duties
related to the receiving of materials. May perform meeting room and
conference room set ups. May perform building occupant moves within
assigned facilities. May perform light maintenance, and cleaning
duties as assigned. May occasionally perform shipping, receiving
and dock work in a mailroom type environment May require periodic
overtime on nights and weekends, including off-hour emergency
response. Uses shrink-wrap machine, paper cutter, hole driller,
bindery equipment, jogger, tape machine, stackers, electric stapler
and scales in completion of various jobs contracted. Uses all
copier equipment, calculator, fax machine, postage meter and some
PC. Performs filing duties, which may include 'purging' and
archiving old documents. Understanding of Ricoh Services Portfolio
& Technology Ensures data for Ricoh MOR, SPG and job logs are
captured Performs other duties as assigned.QUALIFICATIONS
(Education, Experience, and Certifications) Requires high school
diploma or GED and 1-2 years of related work experience. Some
related copy job experience is preferred. May require valid
driver's license and minimum levels of auto insurance coverage per
Ricoh. Demonstrate competency in basic computer skills including
proficiency in MS Office SuiteVisa Sponsorship is not offered for
this position.Ricoh is an EEO/Affirmative Action Employer --
Minorities/Women/Protected Veterans/Disabled.
Keywords: Ricoh Americas Corporation, San Antonio , Sr On-Site Service Spec, Other , San Antonio, Texas
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