Fraud & Claims Operations Representative - Bilingual (SP/EN) Desired
Company: Wells Fargo
Location: San Antonio
Posted on: August 7, 2022
Job Description:
About this role:Wells Fargo is seeking a Fraud & Claims
Operations Representative.In this role, you will:
- Support fraud and claims functional area by proactively
identifying opportunities to improve customer experience, and offer
ideas to mitigate risks through effective authentication of
customers in order to prevent fraudulent activity
- Perform moderately complex customer support tasks by utilizing
solid communication, verbal and written, skills to establish
rapport with customer and to deescalate difficult, as well as
sensitive information as a part of resolving a claim
- Receive direction from managers and escalate non-routine
questions
- Oversee multiple claim types, and take appropriate action to
decision the case using multiple systems and applications
- Interact with colleagues on required information as well as
external and internal customers through inbound or outbound
calling
- Contact third parties for researchRequired Qualifications:
- 1+ years of customer service experience, or equivalent
demonstrated through one or a combination of the following: work
experience, training, military experience, education.Desired
Qualifications:
- Bilingual speaking and listening proficiency in
Spanish/English.
- Ability to execute in a fast paced, high demand, environment
while balancing multiple priorities.
- Ability to navigate multiple computer screens while working on
the phone.
- 6 months of call center experience.Work Location:
- 4101 Wiseman Bldg 106 San Antonio Texas 78251Pay:
- $20.00 per hourJob Expectations:
- Must be able to attend the full duration of the 6 weeks of
training: M-F 8:30am - 5:30pm CST
- Work schedule:
- 11:30am - 8:00pm CST, Sat 10:30am - 7:00pm, Off Sun/Wed
- 11:30am - 8:00pm CST, Sat 10:30am - 7:00pm, Off Sun/Thurs
- 2:30pm - 11:00pm CST , Sat 10:30am - 7:00pm, Off Sun/Wed
- 2:30pm - 11:00pm CST , Sat 10:30am - 7:00pm, Off Sun/Thurs
- 2:30pm - 11:00pm CST , Sat 10:30am - 7:00pm, Off Sun/FriJob
Description Additional LanguageBenefits include:
- Salary Competitive Salary
- Bilingual Queue 5% Language differential for qualified
Spanish-bilingual candidates!
- 401(k) 6% company match!
- PTO New team members will receive 18 days paid time off PLUS 12
paid Holidays!
- Full Benefits Medical, Dental, Vision!
- Employee Referral Program
- Tuition Reimbursement opportunities!
- Free Parking, Cell Phone Discounts! We Value Diversity At Wells
Fargo, we believe in diversity, equity and inclusion in the
workplace; accordingly, we welcome applications for employment from
all qualified candidates, regardless of race, color, gender,
national origin, religion, age, sexual orientation, gender
identity, gender expression, genetic information, individuals with
disabilities, pregnancy, marital status, status as a protected
veteran or any other status protected by applicable law. Employees
support our focus on building strong customer relationships
balanced with a strong risk mitigating and compliance-driven
culture which firmly establishes those disciplines as critical to
the success of our customers and company. They are accountable for
execution of all applicable risk programs (Credit, Market,
Financial Crimes, Operational, Regulatory Compliance), which
includes effectively following and adhering to applicable Wells
Fargo policies and procedures, appropriately fulfilling risk and
compliance obligations, timely and effective escalation and
remediation of issues, and making sound risk decisions. There is
emphasis on proactive monitoring, governance, risk identification
and escalation, as well as making sound risk decisions commensurate
with the business unit's risk appetite and all risk and compliance
program requirements. Candidates applying to job openings posted in
US: All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran. Candidates applying to job openings
posted in Canada: Applications for employment are encouraged from
all qualified candidates, including women, persons with
disabilities, aboriginal peoples and visible minorities.
Accommodation for applicants with disabilities is available upon
request in connection with the recruitment process.
Keywords: Wells Fargo, San Antonio , Fraud & Claims Operations Representative - Bilingual (SP/EN) Desired, Other , San Antonio, Texas
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