2023 Spring - Content Designer Intern

Company: Workiva
Location: San Antonio
Posted on: September 24, 2022

Job Description:

WHEN CAN YOU EXPECT TO HEAR BACK?
We like to attend all career fairs and recruitment events before closing our positions. That means, this position may be open without response for a couple of weeks to give us time to wrap up the recruitment season. Please see our tentative timeline below so you know when to expect to hear back from us!
All postings close: September 25, 2022 at 11:59 CT

Resume reviews: Week of Sept. 26-30th

Interviews: Early October
Offers: By end of October
2023 START DATE:
This position has opportunities to start in the Spring, with potential to extend into the Summer. Please see our start date below and let us know your availability.
Spring Internships: Monday, January 9, 2023
20/hours per week max (flexible around your class schedule)

JOB SUMMARY
The Content Designer Intern helps shape the vision and voice of Workiva. This person works with User Experience Designers, Product Managers, and SMEs to support Workiva customers by producing clear and accurately written technical material and digital adoption tools for Workiva products and features.
RESPONSIBILITIES
Collaborate with product managers, user experience designers, and subject matter experts to support a world-class user experience
Follow audience centered and iterative methods to understand user needs
Deliver outstanding documentation, user assistance, and product copy
Coordinate, design, build, digital adoption tools to support users needs

Produces clear and accurate written technical material for products and features

Creates text that increases user engagement and encourages them to try new products and features while maintaining consistency across text
Assists internal teams with technical writing requests as needed
WHAT YOU'LL NEED
Skills
Excellent writing, verbal, and visual communication skills

Ability to collaborate across multiple cross-functional, geographically distributed teams

Ability to work effectively with involved stakeholders and subject matter experts
Uncanny attention to detail and customer focus
Experience
Experience in cloud software, human computer interaction, and/or user experience, a plus
Education
Progress toward BA/BS or MS in Technical Communication, English, Human Computer Interaction, or related discipline (or relevant experience)
Travel Requirement
Minimal travel
Working Conditions & Physical Requirements
Reliable internet access for any period of time working remotely, not in a Workiva office.

MUST BE AUTHORIZED TO WORK IN THE UNITED STATES AND NOT REQUIRE SPONSORSHIP NOW OR IN THE FUTURE.

HOW YOU'LL BE REWARDED
Pay Rate in Colorado: $28 per hour
WHERE YOU'LL WORK
Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we've created.
CUSTOMER SUCCESS: Always delight our customers.
TRUST: Rely on each other.

INTEGRITY: Do the right thing, every time.

COLLABORATION: Share resources and work together.
INNOVATION: Keep creating solutions and finding better ways.
INCLUSION: Support a diverse community where we all belong.
ACCOUNTABILITY: Be responsible for your success and failure.
We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need-backed by our culture of collaboration and diverse thought-to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today's most challenging problems.
AT WORKIVA, YOU'LL ENJOY:
INTERN ENVIRONMENT: Workiva was ranked a top 100 internship program by WayUp and ranked #20 in Best Places to Work for a reason! Our interns have the opportunity to participate in mentoring, professional development, networking, and flexible hours during their internship. We continually strive to provide numerous resources to build not just excellent interns, but excellent business professionals.

REAL WORK EXPERIENCE: Workiva interns are treated as full-time employees and are allowed the freedom to contribute to real work that truly impacts Workiva and it's operations. From writing code in our production environment to directly supporting our customers' on our newest platform, our interns play a vital role in our company!

FANTASTIC PERKS: Being an intern at Workiva has benefits beyond just a paycheck. You can't beat the wellness discounts, 401k participation and match, casual dress environment, paid sick leave and countless other perks that Workiva offers!
INVOLVEMENT: Ability to participate in Business Employee Resource Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+), Veterans, Disabilities), Volunteering, Company wide celebrations, and more
OPPORTUNITY AT WORKIVA: At Workiva, we offer more than just a 12-15 week spring or summer program. 80% of our interns extend longer than just 1 semester with us to continue work on their projects. As long as you are enrolled in a degree seeking program, you could have the opportunity to be an intern at Workiva until you graduate!
LEARN MORE ABOUT LIFE AT WORKIVA: [ https://www.linkedin.com/company/workiva/ ]
Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com .
Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.

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