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Designer Senior

Company: USAA
Location: San Antonio
Posted on: September 24, 2022

Job Description:

Purpose of JobWe are seeking talented senior-level designers to lead workstreams focused on the investment experience and internal employee applications through human-centered design activities and member research. This position may also have the option of working remotely in the U.S.Note: This role drives work within high-performing, cross-organizational teams by applying advanced knowledge and experience in the practice of human-centered design. Synthesizes the work of a multi-disciplinary team to deliver a unified design vision for complex Member and Employee experiences in a data-informed, agile environment. Demonstrates the value of design by building trust-based relationships that influence the alignment of stakeholders across projects, teams, and functions.SummaryDesigner Senior: Applies knowledge and experience in design and human-centered design to lead high-performing, cross-functional teams through the design research lifecycle, inspiring a human-centered design approach and outcomes that serve USAA members and employees in a data-informed, agile environment. Develops best practices, advises on methods, guides multiple teams simultaneously and leans in to perform activities that help facilitate hands-on design.About USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.Job RequirementsTasks:Identifies and manages existing and emerging risks that stem from business activities and the job role.Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.Follows written risk and compliance policies, standards, and procedures for business activities.Drives the definition of business problems, design requirements, and demonstrate a solution's potential success for moderately complex projects.Co-facilitates a cross-functional understanding of business problems and potential design solutions using human-centered design sessions and group discussions to achieve actionable outcomes.Navigates multiple workstreams from discovery to implementation, balancing efforts, priorities, and partnerships for each.Guides the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights.Works autonomously to create holistic member experiences leveraging extensive knowledge of interaction design, visual design, andor content design.Articulates ideas and solutions using a range of storytelling techniques to inspire and compel audiences to align on direction.Mentors developing designers across the Chief Design Office. Provides constructive day-to-day feedback to team members.Applies advanced understanding of human-centered and service design practices and leverages multiple methods to solve complex design problems.Stays abreast of current digital and mobile technology trends, in application architecture with best practices within the digital development ecosystemMinimum Education:Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.Minimum Experience:6 + years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.Extensive experience designing and supporting digital products inside an Agile environment using human-centered design principles, methods, and problem-solving strategies.A portfolio that demonstrates extensive experience designing digital experiences for mobile and web-based applications.Advanced facilitation, collaboration, and consensus-building skills, with extensive experience in presenting to cross-functional teams and SeniorExecutive leaders.Demonstrated ability to work fluently in standard applications, including Sketch, InVision (or comparable prototyping tools), Adobe CC and Microsoft Office Suite.Demonstrated advanced understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture and usability.Demonstrated experience designing user interfaces for web and mobile applications (iOS, Android, etc.)Excellent written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.Highly organized, with the ability to work on multiple projectstasks at once while facilitating a diverse group of employees.Demonstrates a strategic mindset by decomposing complex problems into a clear and achievable workstream requiring limited support and direction for decision making.Preferred experience:Experience designing research plans and analyzing feedback from members, users and stakeholders.Demonstrated experience with strategic thinking and planning and in identifying and maintaining focus on key success factors for the organization.Experience working in a heavily regulated, compliance-driven environment.Demonstrated experience and portfolio creating digital product and service experiences that incorporate leading best practices across the user, business, and technical intersection of needs.Demonstrated expertise with advanced methodologies and scalable approaches in Design Research, Service Design, Emerging Design practices, Design Strategy, Human Centered DesignDesign Thinking, and DesignOps.Familiarity with retirement, banking, insurance, and investment (financial industry) a plusCompensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200 - $175,000* (this does not include geographic differential, it may be applied based on your work location)Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.-- -Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.-- --- --- -Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.-- - These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.-- - Additionally, our career path planning and continuing education assists employees with their professional goals.Please click on the link below for more details.USAA Total RewardsRelocation assistance is not available for this position.

Keywords: USAA, San Antonio , Designer Senior, Other , San Antonio, Texas

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