Customer Service Insurance - Veteran/Spouse Program
Location: La Coste
Posted on: November 25, 2022
Purpose of JobLet's do something that really matters.
We have an important mission: serving the members of the military
community and their families. It's both a chance to say thank you
and the opportunity to put your talents to work in a meaningful
way. To do it right, we need the right people. We're looking for
those who share our values of honesty, integrity, loyalty and
service. Because what we do is just as important as how we do it.
Come be a part of what makes us so special!
Are you a military veteran or military spouse interested in serving
the community you know so well? We're looking for dedicated
professionals to participate in our Military Experience Talent
Program for Insurance products.
It is all about learning and growing.
Our Insurance Customer Service role may be a new career for you.
There's a lot to learn, but the journey is mapped out and USAA is
willing to invest in you! Our comprehensive, fully paid six-month
training program includes all training materials, class
discussions, hands-on training, e-learning modules, and the
instructor led guidance will help you to support our membership
We also pay for all licensing costs!
Our in-office development program provides the training you need
and the encouragement to create a proactive and independent support
style to service our membership. After six months in-office, you'll
have the opportunity to work in a hybrid model where you can work
from home 2-3 days a week. The actual onsite days are settled
between each employee and their manager.Job RequirementsWe are
currently seeking dedicated customer service professionals to work
in our San Antonio, TX office for future insurance customer service
opportunities in 2023. We have new training classes starting every
month. Military veterans and spouses/domestic partners are highly
encouraged to apply.As an Insurance Customer Service
Representative, you'll work within defined guidelines to provide
customer service, sales, and retention activities for one or more
of USAA's Property & Casualty personal line insurance products. In
this role, you will make a difference to our members as you
interact with them across multiple contact channels (i.e., inbound
phone calls, email, chat, social media, etc.) to recognize life
events, understand needs, and provide advice to deliver appropriate
solutions to the member.What you'll do:
- Facilitate the Property & Casualty (P&C) member experience
by answering inbound phone calls, emails, and/or other contacts
- Apply developing knowledge of personal lines insurance to
assist members with foundational to moderately complex quotes,
binding new business, rating, policy, billing, payment,
underwriting, contract and coverage provisions, and premium changes
for insurance products and services. Responsible for the respective
trailing documents for all states.
- Identify, assess and understand member needs and consistently
provide complete and accurate advice and solutions, including
products and services.
- Provide detailed issue diagnosis while minimizing transfers,
escalations and call backs.
- Use the tools and resources available to support members with
- Effectively operate in a contact center environment and
navigate multiple systems/programs while maintaining an engaging
member interaction that occurs across multiple channels.
- Maintain Property & Casualty (P&C) license and state
registrations.What you have:
- High School Diploma or GED
- US military experience through military service or a military
- Ability to communicate clearly and professionally with members
by phone and email to assist members with insurance needs
- Potential to successfully acquire Property & Casualty (P&C)
license prior to hire and applicable state registrations may be
required within 90 days of employment (USAA provides study
materials and the training environment to assist you with the
- Ability to prioritize and multi-task, including navigating
through multiple business applicationsWhat sets you apart:
- Previous experience in a fast-paced contact center environment
communicating at least 60% of the time by phoneThe above
description reflects the details considered necessary to describe
the principal functions of the job and should not be construed as a
detailed description of all the work requirements that may be
performed in the job.What we offer:Compensation: USAA has an
effective process for assessing market data and establishing ranges
to ensure we remain competitive. You are paid within the salary
range based on your experience and market data of the position. A
geographic differential and/or shift premium may be applicable for
this role, depending upon where and when this job is performed. The
hiring range for this position is: $43,680 - $44,680. Employees may
be eligible for pay incentives based on overall corporate and
individual performance and at the discretion of the USAA Board of
Directors.Benefits: At USAA our employees enjoy best-in-class
benefits to support their physical, financial, and emotional
wellness. These benefits include comprehensive medical, dental and
vision plans, 401(k), pension, life insurance, parental benefits,
adoption assistance, paid time off program with paid holidays plus
16 paid volunteer hours, and various wellness programs.
Additionally, our career path planning and continuing education
assists employees with their professional goals.Relocation
assistance is not available for this position.USAA is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, San Antonio , Customer Service Insurance - Veteran/Spouse Program, Other , La Coste, Texas
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