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Customer Service Representative

Company: Pico Propane and Fuels
Location: Kenedy
Posted on: November 26, 2022

Job Description:

The Customer Service Representative will interact with customers by proactively addressing inquiries and resolving complaints. Our Customer Service Representatives are committed to Service, Efficiency and Safety.This position will support our Pico Propane and Fuels plant located in Kenedy, TX.Duties/Responsibilities:Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the companyPerforms wide range of clerical duties to include accounts receivable (cash, check, credit card reconciliation), tank inventory and control to include product inventory (refined fuels, propane, oils and lubes), secondary routing and dispatchingAssists fuel delivery drivers with dispatching, routing, and scheduling customer ordersCollects and enters orders for new or additional products or servicesForwards customer questions and complaints to the assigned specialist or other appropriate staffEnsures that appropriate actions are taken to resolve customers problems and concernsMaintains customer accounts and records of customer interactions with details of inquiries, complaints, or commentsPerforms other related duties as assignedEducation and Experience:High school diploma or equivalent (required)Minimum two (2) years of customer service experienceExperience in high-volume phone call settings (preferred)Experience in the oil and propane industry (highly desired)Skills/Abilities:Excellent interpersonal, communication, and problem-solving skillsService-oriented and the ability to resolve customer grievancesProficient with computer skills and the ability to learn and use current and new softwareMust be proficient with the current Microsoft Office Suite and the ability to learn and utilize different softwarePhysical Requirements:The physical requirements described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job.Prolonged periods sitting at a desk, using a phone, and working on a computerMust be able to lift up to 40 pounds as needed in order to safely assist with duties around the plantMust pass pre-employment screening and background checkThe above statements are intended to describe the general nature and level of work that is expected to be performed. They are not intended to be construed as an exhaustive listing of all responsibilities, duties and skills required. Also, whether particular duties or demands listed above or elsewhere are "essential" is a case-by-case determination, depending on the operational realities and staffing at the individual location.Meritum Energy Holdings is an equal opportunity employer to all qualified applicants regardless of age, color, national origin, citizenship status, physical or mental ability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and/or veteran of the Vietnam War Era or any other characteristic protected by federal, state, or local law.

Keywords: Pico Propane and Fuels, San Antonio , Customer Service Representative, Other , Kenedy, Texas

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