Contact Center Representative

Company: AFFCU
Location: San Antonio
Posted on: January 26, 2023

Job Description:

JOIN AFFCU in 2023 with a $1200 Signing Bonus!! We take care of our people:Joining AFFCU is the career move to make in 2023! AFFCU offers FREE Health and Dental Coverage for you as an employee, as well as a GENEROUS Paid Time Off (PTO) bank for rest and relaxation away from work! We also offer all paid days off for Federal holidays!Work Schedule:8am to 5 p.m. Monday thru Friday with every rotating Saturdays 9am to 1 pm. Schedules are subject to change depending on department needs.What you will be doing:--- Courteously and accurately verify callers to provide account information, balances and perform transactions via multiple channels; telephone, chat, email, and fax.--- Accurately and efficiently performs account transactions in a call center environment to include, but not limited to transfers, withdrawals, loan and Visa payments, advances, wire transfers, Western Union commercial transfers and prepares and processes account maintenance.--- Assist with account maintenance, requests for documentation, fraud documentation, debit and credit card questions, card orders, and other miscellaneous account needs. --- Performs research and resolves outstanding member issues.What you will bring along:--- One (1) year previous call center, or member services experience with a financial institution.--- Able to process high volume members' requests within the expected response time period while maintaining productivity and accuracy.--- Fluency in Spanish is a plus. --- Excellent interpersonal, organizational, and telephone etiquette skills.--- Effective people and communication skills.--- Good consumer credit report and must be bondable.AFFCU is an Equal Opportunity Employer, AA.M/F/D/V PI202082278

Keywords: AFFCU, San Antonio , Contact Center Representative, Other , San Antonio, Texas