Contact Center Representative
Company: AFFCU
Location: San Antonio
Posted on: January 26, 2023
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Job Description:
JOIN AFFCU in 2023 with a $1200 Signing Bonus!! We take care of
our people:Joining AFFCU is the career move to make in 2023! AFFCU
offers FREE Health and Dental Coverage for you as an employee, as
well as a GENEROUS Paid Time Off (PTO) bank for rest and relaxation
away from work! We also offer all paid days off for Federal
holidays!Work Schedule:8am to 5 p.m. Monday thru Friday with every
rotating Saturdays 9am to 1 pm. Schedules are subject to change
depending on department needs.What you will be doing:---
Courteously and accurately verify callers to provide account
information, balances and perform transactions via multiple
channels; telephone, chat, email, and fax.--- Accurately and
efficiently performs account transactions in a call center
environment to include, but not limited to transfers, withdrawals,
loan and Visa payments, advances, wire transfers, Western Union
commercial transfers and prepares and processes account
maintenance.--- Assist with account maintenance, requests for
documentation, fraud documentation, debit and credit card
questions, card orders, and other miscellaneous account needs. ---
Performs research and resolves outstanding member issues.What you
will bring along:--- One (1) year previous call center, or member
services experience with a financial institution.--- Able to
process high volume members' requests within the expected response
time period while maintaining productivity and accuracy.--- Fluency
in Spanish is a plus. --- Excellent interpersonal, organizational,
and telephone etiquette skills.--- Effective people and
communication skills.--- Good consumer credit report and must be
bondable.AFFCU is an Equal Opportunity Employer, AA.M/F/D/V
PI202082278
Keywords: AFFCU, San Antonio , Contact Center Representative, Other , San Antonio, Texas
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