Communications Operator
Company: HCA Healthcare
Location: San Antonio
Posted on: January 26, 2023
Job Description:
Description Methodist Healthcare System Communications Operator
Full Time - Non-Exempt
Do you have a passion for healthcare and helping others? Do you
enjoy working in a fast-paced, patient-centered environment? Submit
your application today!Benefits:We offer you an excellent total
compensation package, including competitive salary, excellent
benefit package and growth opportunities. We believe in our team
and your ability to do excellent work with us. Your benefits
include 401k, PTO medical, dental, flex spending, life, disability,
tuition reimbursement, employee discount program, employee stock
purchase program, and student loan repayment. We would love to talk
to you about this fantastic opportunity. Seeking a Communications
Operator to be responsible for professionally answering all
internal and external phone calls for the Methodist Healthcare
System facilities. He/she utilizes appropriate communication skills
and directs the caller to their destination. Monitors and responds
to various alarms and Emergency/STAT situations in an efficient and
timely manner in accordance with System policy. Answers Service
(P.A.G.E.) calls for physicians in the facilities and after hour
emergency calls for physicians' practices. Applies knowledge of
System policies related to HIPAA and privacy.
In this role, Communication Operator will:
- Answers incoming calls for all Methodist Facilities, obtains
necessary information and correctly transfers calls to patient
rooms, nurse's stations, or departments in accordance to System
HIPAA policies.
- Communicates necessary general overhead announcements clearly
and efficiently.
- Consistently follows established procedures to announce all
Codes/STAT Calls for Methodist Facilities to address and alert
responding personnel.
- Monitors and correctly responds to life safety equipment for
Facilities Management at Main Methodist and Methodist Specialty and
Transplant Hospital.
- Contacts on-call personnel for after hour departments (i.e. GI
Lab, Cath Lab, Echo, Dialysis, etc.) in a timely manner in
accordance with policies and department procedure.
- Answers after hour phone calls for Physicians that utilize our
Physicians Answering Group Exchange and communicates accurate
messages in an efficient manner. Adds daily on-call to physician's
accounts Minimum Requirements:
- Education: Prefer high school diploma or GED equivalent
- Experience: Prefer two (2) years' experience in a hospital or
call center environment
- Employee completes initial and ongoing training and
competencies as defined by service line, facility and
department/unit which are specific to the needs of the patient
population served (if applicable).
- Minimum License, Certificates, or Registrations Required:
NoneMethodist Healthcare is recognized as the most respected and
preferred healthcare provider in the South Texas region. As San
Antonio's second largest private employer, we employ more than
11,000 individuals, including 2,700 physicians in all specialties.
Methodist Healthcare is a 50-50 co-ownership between Methodist
Healthcare Ministries of South Texas, Inc. and HCA Healthcare.
Since 1963, our commitment has never wavered in consistently
improving the health and wellness of our community by "Serving
Humanity to Honor God." Our network of greater San Antonio
hospitals includes nine acute care facilities: Methodist Hospital,
Methodist Children's Hospital, Methodist Hospital Ambulatory
Surgery, Methodist Hospital Metropolitan, Methodist Hospital
Northeast, Methodist Hospital South, Methodist Hospital Specialty
and Transplant, Methodist Hospital Stone Oak and Methodist Hospital
Texsan. We also offer 4 freestanding emergency centers in Boerne,
Converse, Westover Hills, and the Quarry. At each of our
facilities, we offer an outstanding selection of doctors,
healthcare professionals, equipment and health services from
wellness events to transplant services, pediatrics, dermatology,
cardiology, oncology and a complete range of other medical
services. For more information, please visit our website at
www.sahealth.com. Be a part of an organization that invests in you.
We are actively reviewing applications. Qualified candidates will
be promptly contacted by our hiring managers for interviews. Submit
your application today and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our
company. We do not discriminate on the basis of race, religion,
color, national origin, gender, sexual orientation, age, marital
status, veteran status, or disability status.
Keywords: HCA Healthcare, San Antonio , Communications Operator, Other , San Antonio, Texas
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