Customer Call Center Representative II - San Antonio

Company: Careerbuilder-US
Location: Natalia
Posted on: January 26, 2023

Job Description:

Pay Range: -Established starting hourly rate is -$17.75/ -hr.
Do you want a job that makes a difference in other's lives? - Do you enjoy helping people? - How about helping our Nation's Heroes? - This is the job for you...
At QTC, the nation's largest provider of disability and occupational health examination services, we are PASSIONATE about our country's veterans, UNITED as a team and INSPIRED to make a difference.
We offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance, and we are proud to provide an employment package that attracts, develops and retains the best talent:

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• Competitive compensation and quarterly bonuses
  
• Tuition reimbursement
  
• A 50% company match of your pre- and post-tax contributions up to 6% of your salary, including immediate vesting of company contributions
  
• Generous paid time off (minimum of 14 days/year), as well as 9 paid holidays
  
• Access to flexible benefits, including health and wellness programs, long and short term disability, an employee assistance program, employee referral bonuses, credit union access and flexible spending accounts
  
• An inclusive and ethical work place
  
  Job Summary:Responsible for answering, processing, and documenting all calls from customers and representatives. Acts asservice liaison between the customer and internal operational staff, and delivers exceptional customer service atall touch points
  Essential Duties and Responsibilities:
  
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  • Provides clients with customer service by determining call requirements, responding to inquiries,resolving customer issues and fulfilling customer requests
    
  • Triages customer needs to include verification of demographics, appointment inquires, and mileagecheck inquires
    
  • Clarifies customer inquiries by researching, locating, and providing information to the appropriate entities
    
  • Resolves customer concerns and appropriately escalates any unresolved matters in a timely manner tothe next appropriate department or level
    
  • Promotes electronic communication services by recognizing opportunities to utilize advanced casemanagement technology
    
  • Accurately documents all call information in case management system according to standard operatingprocedures
    
  • Efficiently utilizes tools and available resources such as: ECW, UCM, examinee portal, and other toolsas necessary
    
  • Any other duties as assigned
    
    Competencies:
    
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    • Ability to prioritize customer follow up calls when necessary
      
    • Excellent communication skills both written and verbal
      
    • Adaptable with the ability to follow standardized process workflow on a daily basis
      
    • Provide exceptional customer service to both internal and external customers
      
    • Strong knowledge of administrative processes
      
    • Demonstrated ability to work as a team member as well as an individual contributor
      
    • Ability to interact with all levels of staff
      
    • Ability to effectively manage competing priorities in a fast paced environment
      
    • Superior interpersonal and problem solving skills
      
    • Proficient in relevant computer applications (i.e. call center phone systems, Electronic Schedulingsoftware) with an ability to learn new software quickly
      
    • Proficient with MS Office software including Outlook, Word, Excel
      
    • Excellent data entry and typing skills
      
    • Ability to work various shifts and hours to cover multiple times zones
      
      Education and/or Experience: (includes certificate & licenses)
      
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      • High School diploma, or equivalent (GED)
        
      • 1 to 3 years of call center/scheduling experience
        
      • Previous medical office/call center experience is preferred
        
      • Must be able to successfully pass National Agency Check with Inquiries (NACI) backgroundinvestigation
        
        QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company hasan ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassmentand retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard torace, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity,genetic information, people with disabilities protected under law, and protected veteran status.ExperienceRequired
        • 1 - 3 years: 1 to 3 years of call center/scheduling experiencePreferred
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            EducationRequired
            • High School Diploma or betterSkillsPreferred
              • Customer Service
              • Sense of Urgency
              • Problem Solving
              • Interpersonal
              • Team Player
              • Written Communication
              • Verbal Communication
              • Organization
              • Excel
              • Word
              • Medical Terminology
              • MS Office
              • Multi-line phoneBehaviorsRequired
                • Team Player: Works well as a member of a group
                • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellPreferred
                  • Dedicated: Devoted to a task or purpose with loyalty or integrityMotivationsRequired
                    • Self-Starter: Inspired to perform without outside help
                    • Goal Completion: Inspired to perform well by the completion of tasksPreferred
                      • Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
                      • Growth Opportunities: Inspired to perform well by the chance to take on more responsibilityEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Careerbuilder-US, San Antonio , Customer Call Center Representative II - San Antonio, Other , Natalia, Texas