Customer Call Center Representative II - San Antonio
Company: Careerbuilder-US
Location: Natalia
Posted on: January 26, 2023
Job Description:
Pay Range: -Established starting hourly rate is -$17.75/
-hr.
Do you want a job that makes a difference in other's lives? - Do
you enjoy helping people? - How about helping our Nation's Heroes?
- This is the job for you...
At QTC, the nation's largest provider of disability and
occupational health examination services, we are PASSIONATE about
our country's veterans, UNITED as a team and INSPIRED to make a
difference.
We offer meaningful and engaging careers to support you and your
career goals, all while nurturing a healthy work-life balance, and
we are proud to provide an employment package that attracts,
develops and retains the best talent:
- Competitive compensation and quarterly bonuses
- Tuition reimbursement
- A 50% company match of your pre- and post-tax contributions up
to 6% of your salary, including immediate vesting of company
contributions
- Generous paid time off (minimum of 14 days/year), as well as 9
paid holidays
- Access to flexible benefits, including health and wellness
programs, long and short term disability, an employee assistance
program, employee referral bonuses, credit union access and
flexible spending accounts
- An inclusive and ethical work place
Job Summary:Responsible for answering, processing, and documenting
all calls from customers and representatives. Acts asservice
liaison between the customer and internal operational staff, and
delivers exceptional customer service atall touch points
Essential Duties and Responsibilities:
- Provides clients with customer service by determining call
requirements, responding to inquiries,resolving customer issues and
fulfilling customer requests
- Triages customer needs to include verification of demographics,
appointment inquires, and mileagecheck inquires
- Clarifies customer inquiries by researching, locating, and
providing information to the appropriate entities
- Resolves customer concerns and appropriately escalates any
unresolved matters in a timely manner tothe next appropriate
department or level
- Promotes electronic communication services by recognizing
opportunities to utilize advanced casemanagement
technology
- Accurately documents all call information in case management
system according to standard operatingprocedures
- Efficiently utilizes tools and available resources such as:
ECW, UCM, examinee portal, and other toolsas necessary
- Any other duties as assigned
Competencies:
- Ability to prioritize customer follow up calls when
necessary
- Excellent communication skills both written and verbal
- Adaptable with the ability to follow standardized process
workflow on a daily basis
- Provide exceptional customer service to both internal and
external customers
- Strong knowledge of administrative processes
- Demonstrated ability to work as a team member as well as an
individual contributor
- Ability to interact with all levels of staff
- Ability to effectively manage competing priorities in a fast
paced environment
- Superior interpersonal and problem solving skills
- Proficient in relevant computer applications (i.e. call center
phone systems, Electronic Schedulingsoftware) with an ability to
learn new software quickly
- Proficient with MS Office software including Outlook, Word,
Excel
- Excellent data entry and typing skills
- Ability to work various shifts and hours to cover multiple
times zones
Education and/or Experience: (includes certificate & licenses)
- High School diploma, or equivalent (GED)
- 1 to 3 years of call center/scheduling experience
- Previous medical office/call center experience is
preferred
- Must be able to successfully pass National Agency Check with
Inquiries (NACI) backgroundinvestigation
QTC Management Inc. is a VEVRAA Federal contractor and an Equal
Opportunity Employer. The company hasan ongoing commitment to
affirmative action and the creation of a workplace free of
discrimination, harassmentand retaliation. The company recruits,
hires, trains, and promotes individuals in all job titles without
regard torace, color, creed, religion, ancestry, national origin,
age, sex, pregnancy, sexual orientation, gender identity,genetic
information, people with disabilities protected under law, and
protected veteran status.ExperienceRequired
- 1 - 3 years: 1 to 3 years of call center/scheduling
experiencePreferred
EducationRequired
- High School Diploma or betterSkillsPreferred
- Customer Service
- Sense of Urgency
- Problem Solving
- Interpersonal
- Team Player
- Written Communication
- Verbal Communication
- Organization
- Excel
- Word
- Medical Terminology
- MS Office
- Multi-line phoneBehaviorsRequired
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all
details necessary to get the task done wellPreferred
- Dedicated: Devoted to a task or purpose with loyalty or
integrityMotivationsRequired
- Self-Starter: Inspired to perform without outside help
- Goal Completion: Inspired to perform well by the completion of
tasksPreferred
- Work-Life Balance: Inspired to perform well by having ample
time to pursue work and interests outside of work
- Growth Opportunities: Inspired to perform well by the chance to
take on more responsibilityEqual Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Careerbuilder-US, San Antonio , Customer Call Center Representative II - San Antonio, Other , Natalia, Texas
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